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Revolution in Dudley

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Dudley Council is introducing a revolutionary new way of working with its customers and local businesses.

With the intention of supporting services to vulnerable residents, Revolution, the new commercial trading arm of the council, is focussed on delivering quality services and developing ways the council can make additional income through the wide range of services it provides to local schools, academies and businesses.

Rose Younger and Cllr Rachel Harris


The Revolution team launched its new approach on the national stage at last week’s Schools & Academies Show at the NEC, promoting more than 50 services the council can provide to schools and businesses of all sizes including cleaning and catering, information governance, HR support, print and design, translation and interpretation and more.

In addition to the launch of Revolution, the council is also introducing new ways of working, including streamlining procurement processes and making it easier for local businesses to tender for work with the council, while simultaneously looking to get the best deal for local residents when contracts are awarded.

The team has started a series of open evenings for local businesses interested in tendering for jobs with the council, but who maybe unsure of or daunted by the idea of supplying such a large organisation.

These friendly and informal workshops show businesses of all sizes how simple and human the process can be.

Dudley’s radical approach will require the highest standards of service, alongside the delivery of excellent value for money from suppliers.

It also takes into account the social impact of procurement decisions and evaluates the social, economic and environmental benefits as well as price.

Councillor Qadar Zada, leader of the council said:

This truly is a revolutionary way of working. By looking at both procurement of new work and the sale of our own services, local businesses can really benefit, whether as a supplier or customer.
We are focussed as a council in ensuring we are offering a wide range of quality services to both our current customers as well as expanding our customer base.
Revolution prides itself on recognising the importance of excellent customer service and wants to support the success of local organisations.”

Councillor Rachel Harris, cabinet member for commercial and procurement, added:

We are excited about the commercial work we are doing. We want to build on the existing relationships we have and start new conversations with schools, academies and businesses when it comes to the services we have on offer.
Whether businesses are looking to be a supplier of goods and services to the council or purchase the wide range of services we provide, the message to companies out there is that our doors are open and we are here to do business.
Our first open evenings have already proved a real success and we look forward to meeting with more local businesses at our next event on December 5.

The next open evening will be held on Wednesday December 5 at the Council House, Priory Road, Dudley between 4pm and 6pm. Businesses interested in finding out more and booking a place should email commercialandprocurement@dudley.gov.uk.

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