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Service secures quality mark

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A Dudley Council team has successfully retained its quality mark for the 13th year running following a recent assessment.

The council’s telecare service offers round-the-clock support to more than 8,000 residents to help them live independently within their own home.

It provides a variety of products including personal alarms, which connect to an emergency response centre where operators provide any assistance needed.

The service was recently assessed by TEC Quality, an independent organisation, which assesses technology based services against a national framework, on behalf of the TSA (Trading Standards Authority).

As well as been assessed on areas such as the effectiveness of its care and how it demonstrates continuous improvement and innovation, the service was also assessed on how well it has managed to deliver its support during the coronavirus outbreak.

Despite the challenging times, the service has passed its assessment with flying colours and is accredited for another year.

Councillor Nicolas Barlow, cabinet member for health and adult social care, said:

Helping people to live independently in their own homes is, and always be, a priority for us. The telecare service is a lifeline to so many residents, giving them the opportunity to live safely within their own homes but with the knowledge that help is at hand at the touch of a button.
I’m delighted the standard of the service has been recognised and long may it continue.

Jane Turner-Bragg, auditor at the Trading Standards Authority, said:

Dudley telecare service demonstrated that all elements required for the review were met and that the service has developed enhanced plans to continue to safely provide their service and safeguard colleagues and customers during the coronavirus pandemic. They mobilised a very rapid response to the fast-changing situation and continue to adapt and change the service as required whilst embedding continued support for colleagues and ensuring safeguarding for customers.
There are multiple examples of good practice initiatives and a strong approach to quality within Dudley telecare.

To find out more about the council’s telecare service go to

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