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A carer is someone of any age who looks after a relative, neighbour or friend who has a long term illness, disability, addiction or is older and frail and do not receive any payment for this caring role.

Dudley Carers Hub

In Summer 2018 we launched Dudley Carers Hub and Wellbeing Service for carers of all ages.

Dudley carers hub logoLocated at Queens Cross Network, Dudley, the hub offers up to the minute information, advice and a range of support to anyone caring for a family member or friend. There is specialist advice and support for child carers, parent carers and carers of adults, including: 

  • Information on financial and legal issues
  • Advice on respite services and support
  • Information on social care and healthcare services
  • Help with support planning
  • Support with getting out and about, including social groups and carers groups
  • Help with arranging a carers assessment
  • Specialist training courses for carers
  • Help with accessing health and wellbeing services for carers

You can pop into the hub, call or email us for information, advice and support. 

'Peace of mind' emergency card scheme

Peace of mind should something happen to you that the person you care for will be supported.  Any carer living in the Dudley borough who supports an adult can join the basic scheme, contact the Dudley Carers hub to apply.

How does it work? 

  • Your information is recorded on the Dudley Telecare service database.
  • We send you a card and key fob with your unique code number and emergency telephone number
  • If you, the carer, have an emergency they will contact your nominees to inform them support is required. 

Please note carers of children with disabilities can also have an emergency card - contact the Children with Disabilities team

Benefits advice

Benefits advice is important for many carers. Dudley Carers Hub can give some basic benefits advice but take a look at the council's Benefits page for more detailed information.

Newsletters and e-bulletins

Carers registered to the hub can subscribe to our newsletter, The Dudley Carer, which provides lots of up to date, useful information, tips and hints for local carers. It is published three times a year.

We also produce a weekly adult social care e-bulletin via Making it real in Dudley. Register for this service.

Carers UK Digital Resource

Use Dudley's free access code DGTL3392 to register and find the information that you need, including an e-learning course, a care and support app, guides and lots of information on local resources.

Carers Aware - Online training course and resource

Developed by Dudley Carers Hub, this course is essential for carers, and for those supporting them, who want to know more about carers, their rights and what support is available in the Dudley borough.

Additional benefits and resources

Options+ leisure card

Many carers will already be entitled to the Options+ Card (which entitles you to discounted rates at local leisure centres) if you are in receipt of Carers Allowance or another qualifying benefit. 

'Looking after me' programme

'Looking after me' is a self-management course for adult carers with long-term health problems including stress and tiredness. It aims to help carers to:

  • learn new coping skills
  • develop confidence
  • meet other people who share similar experiences

You can call 01384 816437 or email for information.