One of our aims at Dudley Citizenship and Registration Services is to improve the quality of the service that we provide for you, our customers. In order to ensure that we always do our best for you, we have tried to become better at listening to what our customers have to say.
Why do we have a comments and complaints procedure?
Because we listen to our customers
Because we want to get things right
To improve our services
Because we want to give customers a consistent response
As part of our commitment to customer care and quality services
Knowing you are satisfied with our service motivates us
We appreciate any comments, suggestions or complaints you might have as they help us to improve our service. You can let us know what you think by telling a member of staff, writing in the comments book on reception or contacting our superintendent registrar (details below).
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How to make a complaint
Ask to see or speak to the superintendent registrar who will try to resolve the problem for you immediately. We can often resolve your concerns quickly and provide you with an acceptable response there and then. Alternatively, fill in a council complaints form or email firstname.lastname@example.org or write to or telephone the superintendent registrar giving full details of your complaint at Dudley Register Office, Priory Pall, Priory Park, Dudley DY1 4EU.
Your complaint will be investigated by the superintendent registrar at Dudley Council. She will acknowledge your complaint within 5 days of receipt and provide a full response or progress report within 20 days.
If you write to the Proper Officer for Registration with a complaint, she will write to you acknowledging receipt of the complaint within 5 working days and send a copy of it to the superintendent registrar to investigate.