Help us to get it right - Dudley Council tries to provide high quality, affordable services to all its customers. There are times when we do things well, but there may also be times when things go wrong and you are left unhappy or dissatisfied.
The council recognises and greatly values the importance of any positive feedback from the customers we serve. Therefore, we want to hear from you whenever you feel the service you have received merits praise.
We very much welcome and seek your comments in order to assist us in continually developing and improving our services.
If you are not happy with a service then you have the right to complain and be listened to. We will do all we can to resolve your complaint promptly and effectively.
We value your feedback and comments . Complete the website feedback form to let us know what you think of our website. Please note this form is for website feedback only. For compliments, complaints or any other comment related to council services please use the appropriate forms.
If you make a complaint, we will:
It is important to us that we try to resolve matters with you straight away, so before making a formal complaint, try to talk the problem over with the person you are dealing with or ask to speak to the manager of the service.
If you do not wish to complain yourself, with your permission someone else can do so on your behalf.
If you need help communicating with us, we can arrange this e.g. large print or braille documentation, translation, text relay service, interpreting and sign language.
If you're not sure who to contact, please call Dudley Council Plus on 0300 555 2345.