Dudley Trading Standards is part of the People Directorate at the Council. Trading Standards provides a service to consumers and business by advising on and enforcing laws that govern the way we buy, sell, rent and hire goods and services.
Dudley Trading Standards together with its partner the Citizens Advice Consumer Service, assists residents of Dudley Metropolitan Borough who have a problem with goods or services.
Dudley Trading Standards also guides businesses based in the Borough on how to comply with Trading Standards laws.
We are responsible for enforcing a wide range of laws on the supply and distribution of goods and services and our job is to protect the public and honest businesses from rogue traders and illegal practices. Consumers have a right to receive value for money and traders and businesses should not be subjected to unfair competition from those operating outside the law.
Dudley Trading Standards
offers free advice to consumers through Citizens Advice Consumer Service.
warns the public about scams, unsafe goods and unfair trading practices.
provides advice to traders and, where necessary, carry out inspections at local businesses.
works with partner organisations such as the police, HMRC, Citizens Advice consumer service, National Trading Standards and Age UK to provide consumer protection and advice.
investigates complaints and criminal offences, taking action (which may include prosecution) in accordance with our Enforcement Policy.
enforces government legislation to ensure people obey the law and publish a prosecution register.
Dudley Trading Standards deals with:
problems with goods supplied and services carried out by a trader.
doorstep crime and rogue traders.
gathering information on scams and issuing relevant warnings.
safety of consumer goods.
false or misleading descriptions of goods, prices, services and property.
product counterfeiting and copyright.
matters concerning sales by weight or measure, such as petrol deliveries, sales of fruit and vegetables and sales of material
age restricted sales [such as tobacco products, alcohol, solvents, knives and fireworks].
illicit or illegal tobacco
Dudley Trading Standards can:
Give advice to local traders about what consumer protection laws apply to them and how they can stay within the law.
Provide, in partnership with the Citizens Advice Consumer Service [CACS], free advice to consumers on their legal rights when buying goods or services.
Record all enquiries and use the information to help us identify the issues of most concern to local residents and businesses. This is a vital part of our intelligence gathering work.
Investigate complaints and, where necessary, prosecute traders that are not complying with trading standards laws
If the trader involved is based outside Dudley Metropolitan Borough area or our investigations reveal that potential offences have been committed outside this area, we will pass the details to the trader's local Trading Standards team to deal with as they see fit.
If we are dealing with your complaint, we will keep you informed and contact you when the investigation is over.
The aims and priorities of the service are outlined in our service plan.
Dudley Trading Standards aims to deliver an effective, efficient and high quality service to improve and protect public health, protect local communities and support the local economy as outlined in our Customer Charter and Business Charter.
Dudley Trading Standards can’t: