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Dudley Council
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Welfare benefits information and support is available to people who have had a social care assessment and those who receive support from other agencies.

If you have had a social care assessment

If you or someone you care for is assessed for adult social care support you will be contacted by a Welfare Benefits Officer as part of the social care assessment process. If this doesn’t happen automatically please contact the Access Team.

The Welfare Benefits Officer will:

  • offer a benefits maximisation service to help you claim any benefits you may be entitled to.
  • if appropriate, carry out a financial assessment to work out how much, if anything, you should pay towards the cost of your support. Request an Assessment

If you haven't had a social care assessment

Vulnerable individuals who have support from other agencies may be able to access benefits advice through their supporting agency.

A Benefits Advice Line has been set up for Dudley Borough residents. The number to call is 01384 815002, available Tuesdays and Thursdays 9.30am - 1.00pm and 2.00pm - 4.30pm. 

You may also find our factsheets below useful.

Training on Welfare Benefits for Organisations

We also provide training about welfare benefits. This training is available to services within Dudley Council and external agencies within the Dudley borough who provide support to vulnerable adults.

Training Courses

We are pleased to announce our training programme for 2022 - 2023, offering a mixture of virtual and face to face sessions.

Benefits Fact Sheets