Recently Viewed

Close Remove All

dudley metropolitan borough council header logo the historic capital of the Black Country
Dudley Skyline

Do you want to get involved or provide feedback?

Adult social care information - getting it right

We know that understanding social care and its processes can be very confusing, particularly if you are at a stressful point in your life.

We also know that giving people high quality, easily accessible information, helps individuals to make the choices that are right for them and is fundamental to everything we do.

We welcome feedback from people on our leaflets and public information. To get involved contact Shelley Brooks.

Dudley Peoples Network

Run by Dudley Healthwatch, The People’s Network is a place to:

  • Network in a positive way with people who have similar interests in social care
  • Have discussions and share knowledge about local services
  • Inform policies and influence what local services look like
  • Have real opportunities to feed back to decision makers
  • Bring and share powerful stories, journeys and experiences

find out more about dudley peoples network

Report a safeguarding concern

Safeguarding is about protecting children, young people and adults at risk from abuse or neglect. Abuse is not normal and never ok. Being abused means a person is being deliberately hurt by someone else. If you are concerned about a child, young person or adult report it to Dudley Safeguarding.

Complaints and Compliments

We want to hear from you if you have a Complaint or Compliment about Social Care services. There are two separate Complaints Procedures for Social Care Services. There is an Adults Social Care Complaints Procedure and a Children Social Care Complaints Procedure. Although the procedures are different, the Quality and Complaints team deals with both.  Find out more about complaints and compliments

Involving carers

The Dudley Carers Network produces a regular e-bulletin for carers which details any opportunities for being involved. You can read the bulletins on the website or have them sent directly to your mailbox. You might like to join the new Dudley Carers Network Facebook page which has been set up to allow discussions between carers and adult social services.  Find out more about involving carers

Volunteering opportunities

You may prefer to become involved in other ways than consultation and engagement. Many of the groups offering general support always need volunteers for a range of activities. The Dudley Community Information Directory may offer other opportunities or you could contact the Volunteer CentreFind out more about volunteering opportunities

Making it Real

Making it real has implications for all aspects of adults social care services and wider community approaches. A commitment to making it real is associated with the development of real action plans to demonstrate to people who use services and carers that social care is becoming person centred.  Find out more about making it real


Healthwatch England makes sure that the overall views and experiences of people who use health and social care services are heard and taken seriously at a local and national level. Healthwatch England leads and supports the Healthwatch network, made up of 152 community-focused local Healthwatch.  Find out more about healthwatch

Learning Disability Partnership Board

At the Partnership Board meetings we think and talk about the needs of people in Dudley who have a learning disability and then discuss and plan ways Dudley Council and their partners work towards a better future for people with learning disabilities in the Dudley borough.  Find out more about the learning disability partnership board

Disability in Action

Support for Disabled people by Disabled People. The first, completely user led organisation in Dudley, West Midlands.  Find out more about disability in action

Dignity in Dudley

Everyone deserves to have a positive experience of care. We want to put dignity and respect at the heart of all care services in Dudley. We are working together to make this a reality. Find out how you can help.  Find out more about dignity in Dudley

Dudley Centre for Inclusive Living

A user led organisation run by and for disabled people of all ages. We provide information, social care support, advocacy support meetings with social workers if needed. We also assist with benefit queries and appeals. We can always be contacted on our home phone number between 10:00 - 18:00, during the day 7 days a week or by email.

We are trying to increase our membership base, so we can be contacted at any time and we will act on phone calls for help/support same day. We also would like to run activities for people with disabilities, long-term health issues including mental health and their supporters family and friends. Please let us know what sort of things you would like to do. We are also happy to meet people in public venues such as libraries etc. if preferred by the individual.  Find out more about Dudley centre for inclusive living