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We are committed to helping borough residents keep affordably warm and snug in their homes, particularly through the winter months. We have a number of schemes, initiatives and programmes all aimed at helping keep local people warm and healthy at home.

Winter Warmth Support Service

Keep warm keep well imageFor many people it’s a struggle to keep their home warm enough during winter and each year thousands of people die as a result of being cold in their homes.  Older people, young and those with long term illnesses are particularly vulnerable.

Our winter warmth scheme has been developed specifically to help people stay warm and well in their homes during winter. The service provides expert advice on energy bills and schemes, including free home energy advice visits to help people save money, advice on tariffs, discounts and grants as well as useful tips to keep your home affordably warm.  We can even provide free home insulation and new energy efficient boilers to qualifying homes.

Anyone concerned about getting cold themselves, or worried about a friend, relative or neighbour can call and request free assistance.

Home energy advice line

As fuel bills continue to rise, people are focusing upon energy efficiency within the home. As a council, we are committed to helping our residents to reduce their fuel bills, keep warmer through the winter months and to reduce the borough’s carbon emissions.

We are working with our partners and energy providers, to provide concise and up to date information and advice on energy efficiency initiatives, grants and discounts available including:

  • cost saving tariffs for low income or vulnerable customers
  • new heating systems
  • cavity wall and loft insulation
  • draft proofing

Winter fuel and cold weather payments

Winter fuel payments are available to those born on or before 5th November 1953.

Cold weather payments are available to people receiving certain benefits and are made when temperatures reach 0°C or below for seven consecutive days.

Snowbusters

The winter warmth service also helps people keep their local areas clear of snow and ice during wintry weather, with the Snowbusters scheme. 
Free Snowbusters packs are on offer to anyone willing to help neighbours or their local community clear paths, walkways and drives of snow and ice.

The pack contains:

  • a snow shovel
  • high visibility jacket
  • five litre bag of salt
  • salt spreader
  • guidance on snow clearing and manual handling

For more information on Snowbusters see the frequently asked questions or view the Snowbusters volunteer guidelines.

You can also find out more on our Community Information Directory.

  • Winter warmth service

    Harbour Buildings
    Ground Floor
    Waterfront West
    Brierley Hill
    DY5 1LN

    Telephone: 01384 817086

    Email: WinterWarmth@dudley.gov.uk