Anyone can get help from us to assess their social care needs and plan their social care support. Support can be provided for living in your own home or social care support from a residential or nursing home.
The amount you have to pay towards the cost of your care and support depends on:
Following assessment, some care and support services remain free, such as some equipment, minor adaptations (i.e. costing less than £1000), advice and information. Reablement may be free but only up to a maximum period of six weeks.
You can also find out about a wide range of support offered across the borough on our Community Information Directory. Many of the services in the directory include links to their Care Quality Commission (CQC) rating.
The Care Quality Comission's inspection reports can form part of your decision-making process. All reports are available on the CQC website and provide the regulator's judgement on whether a care home is meeting government standards of quality and safety. The CQC regulates all care homes, and agencies throughout England that provide care in the home (domiciliary care) including; NHS and private health services in hospitals or dentists.
Wherever and whenever you receive care it should meet government standards of quality and safety. It is the CQC's job as a regulator to check this.
If you have experienced poor care, or are aware of it being provided somewhere you can anonymously report it to the CQC.
Our Welfare Benefits Officers provide information and support about welfare benefits and payment of contributions to people who have had a social care assessment.