Telecare equipment is installed in the home, following an assessment of the customers needs and is tailored to each individual’s requirements. Each piece of Telecare equipment is programmed to an individual alarm and works by sending it a radio signal. This means that all installations are discreet, with no wires trailing from base unit to sensors.
The customer can activate a support call at any time, simply by pressing on their emergency pendant (supplied to all customers) or if the sensor activates on a piece of equipment then a call will automatically be activated at the monitoring centre or the carer’s pager/mobile within seconds.
The call operators will then assess the nature of the emergency and will action an appropriate response. This may be simply chatting to the customer by phone, checking that they are alright or it may be that a key holder (nominated by the customer) or a member of the Dudley telecare team will undertake a ‘responder’ visit to check on or offer support direct to the customer within their home.
Alternatively in the case of a serious emergency, the emergency services will be contacted.
The vast majority of Telecare equipment sensors are simply there to support the individual, monitor or alert in the case of an emergency and do not require any involvement or operation from the customer. The only products which do offer a push button operation are the individual alarm, pendant (worn around the neck or wrist) and the bogus caller button.
Often people are concerned that staff at the monitoring centre will be able to ‘listen in’ to them in their home. This is not, however the case at all. The alarm is completely private and staff cannot hear anything within the home unless the alarm is activated.
The only piece of Telecare equipment that does enable staff to listen is the bogus caller button. If this is pressed then staff at the monitoring centre can listen in, in order to identify whether help is required.