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Telecare represents the whole range of ‘assistive technology’ products, which include all sorts of alarm systems. The products provide support to people in their own homes, through their link to the Dudley telecare service.

What is Telecare?

The Telecare products are unobtrusive and flexible and represent an automatic monitoring service, which can and has transformed the lives of people who wish to remain living independently for as long as they possibly can. The product also brings reassurance to users by ensuring their safety within the home.

Visit our partner website Living well, feeling safe online to find out more about assistive technology products and services that can help you to maintain your independence.

You may also wish to visit the At Home website. AT HOME is a regional collaboration of West Midlands councils. It is aiming to encourage people to think about how independent living equipment, including assistive technology (known as ‘telecare’) can help to support people as they get older so they can remain living independently, successfully in their own homes. The website offers advice and support to people aged over fifty, who are thinking about later life and looking for equipment, aids and support to keep independent and well at home, alternatively if you wish to chat to us about this kind of support, call us on 0300 555 2040.

How can I get the Dudley Telecare Service?

Referrals for the service can be made by people themselves, their relatives or advocates, staff from health, social care, housing or voluntary agencies.

A request for the service is simply made by calling the Dudley telecare service (contact details are to the right), where a call operator will take all personal details, together with information about specific needs. An appointment will be made for one of the telecare officers to visit the individual in their home and they will undertake a full assessment. Urgent referrals are dealt with within 48 hours, others within 7 days.

The officer will be able to suggest a suitable Telecare solution which will endeavour to meet the individual’s support needs. Following this the equipment deemed necessary will be installed – often on the same day, tested and explained in full to the customer.

A telecare officer will make contact with the customer after a 6 week post installation period to check that they are compactly happy with the service and equipment.

Please download and complete the appropriate Word or PDF version of the application form first from the options below. Once done, submit your completed application form and other relevant documentation using the online form.

What is the Dudley Telecare Service?

The Dudley telecare service is Dudley Council’s emergency telecare call service. It operates 24 hours a day, 365 days a year. A range of Telecare solutions can be installed within the home by us and these are linked to our emergency monitoring service.

Here professional and experienced call handlers, who are specifically trained to respond to customers emergency requirements, take calls either direct from customers or make response calls to customers which are triggered by the alarm products, checking if help or assistance is required. In this way customers, their family and friends have constant reassurance that help and support is always at hand.


Who is the Dudley Telecare Service for?

The service is available to anyone who is vulnerable and is likely to need a little extra support or assistance within the home. There is no age barrier to the service; anyone who is isolated, lives alone, feels insecure or could benefit from the service.

How do Telecare solutions work?

Telecare equipment is installed in the home, following an assessment of the customers needs and is tailored to each individual’s requirements. Each piece of Telecare equipment is programmed to an individual alarm and works by sending it a radio signal. This means that all installations are discreet, with no wires trailing from base unit to sensors.

The customer can activate a support call at any time, simply by pressing on their emergency pendant (supplied to all customers) or if the sensor activates on a piece of equipment then a call will automatically be activated at the monitoring centre or the carer’s pager/mobile within seconds.

The call operators will then assess the nature of the emergency and will action an appropriate response. This may be simply chatting to the customer by phone, checking that they are alright or it may be that a key holder (nominated by the customer) or a member of the Dudley telecare team will undertake a ‘responder’ visit to check on or offer support direct to the customer within their home.

Alternatively in the case of a serious emergency, the emergency services will be contacted.

The vast majority of Telecare equipment sensors are simply there to support the individual, monitor or alert in the case of an emergency and do not require any involvement or operation from the customer. The only products which do offer a push button operation are the individual alarm, pendant (worn around the neck or wrist) and the bogus caller button.

Often people are concerned that staff at the monitoring centre will be able to ‘listen in’ to them in their home. This is not, however the case at all. The alarm is completely private and staff cannot hear anything within the home unless the alarm is activated.

The only piece of Telecare equipment that does enable staff to listen is the bogus caller button. If this is pressed then staff at the monitoring centre can listen in, in order to identify whether help is required.

How is the Dudley Telecare Service Installed?

The Telecare solutions can be installed into any home within the community. All that is needed is a telephone line and a plug socket within two meters of this.

How much does it cost?

The Dudley telecare service is incorporated within the property rentals for council tenants, so no extra charge is made for the service. For owner occupiers the cost is £16.92 per month (including VAT), or £14.10 per month for those who are VAT exempt. This is a standard charge, which is not dependent on the number of Telecare products installed. 

Telecare Service Range

Individual alarm

Individual alarm units form intelligent centres at the heart of the home to help all kinds of people of all ages to live independently. A call can be made from anywhere in the home to the monitoring centre or relative simply by pressing a pendant or the call button on the unit. Additional Telecare solutions can be linked to the individual alarm.

Pendant triggers

Pendant triggers can be neck or wrist worn – an emergency call can be initiated by pressing the large red button. Pendant triggers can also be used to answer any incoming telephone calls via the individual alarm which will automatically enter speakerphone mode.

Pager alert

Providing reassurance and peace of mind for the cares of vulnerable people is an essential role of an effective alarm service. The alert pagers provide an effective way of enabling a carer to carry out tasks around the home away from the vulnerable person, safe in the knowledge that immediate notification will be provided the moment an incident occurs.

Smoke detector

Fire poses one of the most serious threats to people at home and its effects are devastating. Every year fires in the home cause hundreds of deaths and damages many thousands of homes. Homes equipped with smoke detectors continue to discover fire rapidly and are associated with significantly reduced damage.

Bogus caller button/panic alarm

Placed by the door, with a two way speech function, enabling users to summon help if they are worried by unwanted callers.

Enuresis detector

Enuresis is estimated to affect 15% of people over the age of 65. It is a problem that can cause considerable discomfort especially at night. In order to detect this happening it is often necessary to manually check on the client at regular intervals which not only becomes labour intensive, but is also intrusive and often unwelcome. The Enuresis detector consists of a thin waterproof and durable sensor mat, which is, positioned between the mattress and top sheet of a bed. On the immediate detection of moisture a signal will be sent to the alarm monitoring centre or nominated contact.

Epilepsy sensor

Epilepsy is the tendency to have recurrent seizures. Epilepsy can develop at any age, however, it is most commonly diagnosed before the age of 20 and after the age of 60. The Emfit epileptic seizure alarm is a sensor that monitors a person with epilepsy while they sleep. Patented sensor technology detects all of a person’s movement in bed and is able to differentiate normal movements from epileptic seizures. This solution can benefit people with epilepsy and will support and compliment professional care where individuals are concerned about having seizures at night.

Fall detector

The device is designed to be worn by the user using a rear belt clip. The device detects a fall followed by a sudden impact (within sensitivity setting) and goes into a pre alarm period indicated by a serious of fast beeps and flashing LED. It then checks the orientation of the user, if nothing changes during a 15 second period it will activate a call through to the monitoring centre. The alarm can be cancelled by the user pushing the button or returning the unit to a vertical position.

Bed chair/occupancy sensor

The bed occupancy detector is used at night time when often a personal trigger or fall detector cannot be worn. The bed occupancy detector comprises of an unobtrusive pad placed under the mattress detecting when someone has left their bed, and can automatically turn on a bedside light to minimise the risk of falling due to poor visibility. The sensor can be programmed to set a timer running which will raise an alarm, if it does sense that the person has not returned to bed within a present time. This minimises the risk of a person being on the floor for long periods without being able to summon help.

Flood detector

A blocked sink, toilet, or taps being left on unattended can quickly lead to a flood causing damage to carpets, decoration and electrical equipment with potentially dangerous consequences. The after effects of a flood can not only be costly but could also affect long term health, particularly in winter. The flood detector provides added reassurance to individuals who are likely to be at risk from leaving taps turned on.

Pill dispenser

Failing to take prescribed medication correctly can have serious consequences.

In some cases prolonged poor medication adherence may result in severe deterioration of health which can result in falls, hospitalisation or admission to residential or nursing care. The dispenser is suitable for users of all ages as it removes the burden of remembering which tablets to take and when, from both individuals and their carers.

Passive Infra Red (PIR) detector

PIR’s detect movement, or monitor for inactivity in a defined area. When employed as part of a falls solution, a PIR can be set to raise an alert if it fails to sense movement in a room for a prolonged period of time. The alarm will be activated to the monitoring centre where operators can use the two way speech facility to establish the situation and arrange the appropriate response.

Pull Cord

The pull cord can be positioned anywhere in a room in order to provide a means of raising a rapid alarm call when a client has fallen over and is not wearing either a personal trigger or fall detector. This can be particularly suitable for use in bedrooms.

Pillow Alert

A pillow alert helps forewarn users with hearing impairments to the activation of a smoke detector, by means of a visual indication or a physical vibration of the pillow pad. Because the process is automatic and immediate the risk to life and property is reduced.

Sounder Beacon

Visual and audible alarms can provide important feedback for users with hearing or visual impairments. The sounder beacon is for anyone who requires additional notification of alerts generated by Telecare sensors. When activated, the sounder beacon will flash and generate a sound to alert the user of the present situation.

Temperature extreme sensor

The temperature extremes solution provides advanced alerts of extreme household temperatures which could lead to unhealthy living conditions.

It is designed to detect three specific temperature solutions:

  • Low – alarm activated when temperature drops below 2°C
  • High – alarm activated when temperature when temperature rises above 35ºC
  • Rapid rate of rise – monitors the rate at which temperature rises in order to detect environments where smoke detectors are not normally present.

Lifestyle monitoring

Small wireless sensors are fitted in key rooms of the house and on the exit doors. Sensors are triggered as a person moves around their home. Data from the sensors are uploaded via the mobile phone network to a secure internet database. The information gained can then be used with the User, carer and professional to aid the assessment process in order to develop a tailored care package to meet the needs of the user.

The Lifestyle monitoring system therefore, can enable people with dementia or memory loss, to continue to live independently.

Property Exit Sensors

Property exit sensors can be used for people suffering from memory problems who may be prone to wandering from their property. When installed as part of a Telecare package the sensors will immediately alert family if their relative leaves the property. Sensors can be set to monitor 24 hours a day or at specific times of the day/night.

Please Note: Door exit sensors can only be programmed through to the nominated Next-of-Kins mobile phone.

Care Assist

Care Assists offer the same functionality as our pendant alarms but do not call through to the monitoring centre. When a call is received on the Care Assist the device will play an audible alert and vibrate, alerting family/carers to the alert. The device can be used for several persons living in a single property as names and flat numbers can be entered to identify calls from different persons.

GPS Tracker

GPS Trackers are small devices that can be given to a person with memory problems who could be at risk of getting lost when out or wandering from their property. The device constantly tracks its position using GPS and can provide family/carers with the person’s location by texting the device from a smartphone, the device will reply with co-ordinates which can then be used with the phones mapping software to pinpoint where the person is.

Dudley Telecare is currently working in partnership with West Midlands Police to provide this equipment to vulnerable persons identified by the police or Telecare.


Ownfone’s are small mobile devices for people who do not have a telephone line installed in their property. In an emergency the red button can be pressed on the device which will prompt a call through to the 24/7 emergency contact centre. Ownfone’s are provided by Telecare to support a hospital discharge where it is not possible to install a traditional pendant alarm system or as a temporary device in the event of a telephone line fault at a property.