For the first time, there will be a national level of care and support needs that all councils will consider when we assess what help we can give you.
The council will assess your care and support needs with you, and decide if they are at the level where you need help from us. Your needs could be eligible if you are not able to do a combination of certain things that seriously effects your wellbeing. These may include washing yourself, getting dressed, getting in and out of bed or keeping your home safe for you to live in.
After the assessment we will write to you about our decision and give you reasons to explain what we have decided.
If you have eligible needs, we will contact you to discuss what help might be available. This will be based on the information you gave us during your assessment. As far as possible the council will agree your care and support plan with you.
If you do not have needs that are eligible, we will give you information and advice about what care and support is available to help you locally. This could be help from local charities or voluntary organisations for example.