The council produces an adult social care local account or annual report every year. The account helps residents to find out about the performance and future plans for adult social care services in the borough. The latest published local account is available below.
Every year the council works with may people, organisations and partners to make sure that they produce an honest, open and transparent account of the previous year's activity. The report, which covers the last financial year, states how the council has performed as a provider and commissioner of adult social care services.
As well as reporting on performance to date the report includes plans for the future from each of the key service areas. In addition the report contains real stories of people who have received adult social care as well as comments from people about their experiences.
Local and self regulation
Councils are responsible for their own improvement
The annual report process should have a strong focus on citizens and carers, their feedback, and how they can help define excellence
Sharing data and information in an open and transparent way for the purposes of local accountability and citizen empowerment in decision making
Adult social care services encompassing the wider health and well being agenda
All councils should follow the Adult Social Care Operating Framework
Role of the Care Quality Commission - reduced
Annual Performance Assessment for adult social care abolished and replaced by a requirement to provide an annual report
CQC will undertake safeguarding inspection activity only if requested by the Secretary of State or ADASS (Association of Directors of Adult Social Services).
If you would like to request any performance information that is referenced in the Local Account 2017/18 please contact Shelley.email@example.com or telephone 01384 812418.