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Dudley Council the historic capital of the Black Country
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My story - Mrs L 'Continuing to live independently, safely and securely'

What was the issue?

Mrs L is 88 years old and continues to live alone, independently in her own home. She has no immediate family but remains vital and well.

Mrs L had been feeling rather vulnerable due to her age and a recent fall. She was also feeling a little isolated and wasn’t getting out and mixing socially, as much as she would have liked.

How did we help?

Mrs L didn’t require the help of a social worker, her needs were low level and she simply needed a little extra support with several issues.

A friend recommended the Living well, feeling safe service to Mrs L, on the basis of the home security help that is offered. She received a free home visit from the service, which is a partnership organisation, headed by the council. The service offers practical home safety; security and wellbeing help and advise to older people, in their homes.

An officer visited Mrs L to complete an assessment and discuss Mrs L’s areas of concern. As a result Mrs L had new door locks, a key safe and door chains fitted, to improve her home security. A new step was fitted to improve the steep drop from Mrs L’s kitchen making her visits outside much safer.

Mrs L’s stability was discussed and a referral made to the council’s falls service, which helps older people maintain their mobility, through practical help and advice.

The officer also suggested that Mrs L might like some help with getting out and about and enjoying life. She was keen to discuss this further and a referral was made to a specialist team in the council who help older people to get out more. As a result Mrs L has received support with getting out and attending social groups.

What difference did this make?

Mrs L states that she now feels more safe and secure at home. Her confidence has increased and she feels less isolated. She received help in getting out and joining social groups, which she now feels confident enough to attend on her own. The contact details she has been left with from the Living Well, feeling safe officer, offers her the reassurance that someone is there to help if she has any future concerns, or needs additional help.

Some simple safety and security equipment, health and safety advice and tips, and practical help with getting out and gaining confidence has made a great difference to Mrs L’s life.

:: Watch Mrs L my story video