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Energy Bills rebate

More information on the £150 energy bills rebate

Dudley Council
Dudley Skyline

Council tax rebate – support with energy bills

Earlier this year the government announced a package of support to help households with rising bills.

In Dudley, more than 90,000 households, mainly those who pay their council tax by direct debit, have now received their £150 energy bill rebate. 

Letters have also been sent to non-direct debit payers and to residents who pay by direct debit, but whose name on the bank account  did not match the person named on the bill, with details of how to complete an application online.

Once you have submitted your online application, the details will be checked by officers and once verified, the payment will be made. This process can take up to a week.

The one-off £150 payment will be made to the liable council taxpayer (the person whose name is on the bill) in properties in council tax bands A-D.

If you are unsure of your council tax band, you can find it on your council tax bill or at www.gov.uk/council-tax-bands

The council will not be contacting you by phone, email or text to ask for bank details. Please do not give your bank details to anyone contacting you about this rebate claiming to be from the council

How and when will you receive your £150 rebate

If you pay your council tax by direct debit

We have now made payments to all those who pay their council tax by direct debit.

If you pay by direct debit and have not yet received your rebate, this could be because:

  • your details could not be validated (for example the name on the bank account does not match the person named on the bill)
  • the council tax payment for April was not successful (or 'bounced' back to us from your bank account).

We are checking through these and where we are able to verify details, the payment will automatically be made. If we are unable to verify details (or the name on the bank account does not match the person named on the bill) we will contact you with details of how to apply online for the rebate.

If you do not pay your council tax by direct debit

The one-off £150 payment will be made to the liable council taxpayer (the person whose name is on the bill).

We have now written to all residents who we believe should receive this payment with details of how to apply online.

Please read the information on How to Apply below and, if you satisfy the criteria, apply by clicking on Apply for Council Tax Rebate.

When applying you will need to provide:

  • your bank details
  • date of birth
  • council tax account – found on your council tax bill or the letter we sent you
  • property reference number - found on the letter we sent you

Once you have submitted your online application, the details will be checked by officers and once verified, the payment will be made. This process can take up to a week.

How to Apply

Please read the information and click on “Apply for Council Tax Rebate” if you meet the below criteria;

  • You are liable to pay council tax
  • Your property is in council tax band A, B, C or D. This includes properties in band E, with an alternative valuation band of D, due to a disabled reduction scheme award
  • Your property was occupied by you as your sole or main residence on 1st April 2022.

Do not phone us to make a claim for your rebate, as you need to do this online.

Any properties which are unoccupied, classed as a second home, or where the liable person is a local authority, corporate body, housing association, or government body, will not be eligible for the £150 rebate.

If you have recently set up a direct debit to pay your council tax, then receipt of this letter means that we did not have enough time to use the bank details provided to make an automatic payment and so you need to follow the instructions above.

We will not contact you by phone asking for your bank details.  Do not give out your bank details over the phone.  If you incorrectly claim and receive the rebate, you will be required to pay it back.

Once you have logged in to apply for your rebate, you can either search through a drop-down list for Dudley Council or input a ‘quick code’ to take you directly through to our application form. The code for Dudley is 425A7N

Additional Discretionary Fund

In addition to the council tax energy rebate for properties in council tax bands A–D, we will also be launching a discretionary scheme aimed at those who are not entitled to the £150 payment or are in greater need of support. Details will follow in due course.

Frequently asked questions

Who will get the payment?

To be eligible for the rebate, households must have met all the following criteria on April 1 2022. The property must be:

  • in council tax bands A–D. This includes property that is valued in band E, but has an alternative valuation band of D, as a result of the disabled reduction scheme
  • be occupied
  • someone’s sole or main residence
  • a chargeable dwelling, or in exemption classes N, S, U or W*
    • The Ministry of Defence will be in touch with residents of armed forces accommodation that is exempt under class O about corresponding cost of living support

Any properties which are unoccupied, classed as a second home, or the liable party is a local authority, corporate body, housing association, or government body, will not be eligible for the £150 rebate.

I pay by Direct Debit. When will I receive my £150?

We have now made payments to all those who pay their council tax by direct debit.

If you pay by direct debit and have not yet received your rebate, this could be because:

  • your details could not be validated (for example the name on the bank account does not match the person named on the bill)
  • the council tax payment for April was not successful (or 'bounced' back to us from your bank account).

We are checking through these and where we are able to verify details, the payment will automatically be made. If we are unable to verify details (or the name on the bank account does not match the person named on the bill) we will contact you with details of how to apply online for the rebate.

I normally pay by direct debit, but it has reversed/bounced. Will this affect how I get my energy rebate?

Yes. If your direct debit bounced/reversed, we will be writing to you shortly and you will need to apply online at www.dudley.gov.uk/council-tax-rebate/

I don't pay by Direct Debit. How do I receive my £150?

We have now written to all residents who do not pay their council tax by Direct Debit, inviting you to apply online. When applying you will need to provide:

  • your bank details
  • date of birth
  • council tax account – found on your council tax bill or the letter we sent you
  • property reference number - found on the letter we sent you

When will I receive my £150 after submitting my application online?

Once you have submitted your online application, the details will be checked by officers and once verified, the payment will be made. This process can take up to a week.

I have attempted to make an application online, but received the following message: "Error 25: The Property Reference Number provided was found on the Local Authorities Database however they have not indicated that the property is eligible for these Schemes. Please only contact the Local Authority if you believe this is not correct."

Where this happens and you think that you are entitled to the rebate for the property, please contact us and we will look into it for you. Call revenue services on 0300 555 8000.

Will you call me to obtain my bank details to pay the rebate?

NEVER. We will not call you to request bank details. We recommend you do not give your information out over the phone.

I have received a call from someone stating they are from the council. They have asked me to pay them £25 (or any other amount) to receive the rebate. Is this correct?

No. We will not call you to ask for any payment from you. Do not give your information out. You will either receive the payment automatically into your bank account or be contacted via letter regarding the rebate.

Do I have to pay my first council tax instalment?

Yes, you need to pay your council tax as billed. If you don’t, action may be taken to recover any outstanding monies owed.

Will I get £150 every year?

No. As far as we are aware, it is a one-off payment for this year only to help residents with their energy costs.

Is the amount based on earnings or income?
No, it is a one-off £150 payment per occupied household in bands A-D, with a discretionary fund for bands E–H and some others.

Is the amount per person or per household?

There will be one payment per qualifying household.

Will I need to repay the £150?

No, the £150 is a non-repayable rebate, unless in due course, it is found to have been paid incorrectly.

I have received the rebate, but I don't think I'm eligible for it?

If you have received the rebate, but don't think you should have, please email us at: energyrebate@dudley.gov.uk

Do I have to spend the £150 on my gas/electric bill?

No. However the payment is intended to help with your energy bills.

I didn’t move into my house until on/after 2 April 2022. Will I still get my £150 rebate?

The eligibility date for the rebate is April 1 2022. If you were not paying council tax for a property on this date, you will not receive the rebate.  If you were a council taxpayer elsewhere on 1 April 2022 then you will receive the £150 for the property you were occupying on 1 April 2022 (if you meet all eligibility criteria).

I moved out on/after 2 April 2022. Will I still get my £150 rebate?

Yes. If all eligibility criteria are met, you'll receive the £150 for the property you were occupying on 1 April 2022. Apply for the property you lived in on April 1 2022.

My landlord pays the council tax, will I still receive the £150?

As long as you are the named liable person on the council tax bill you will receive the rebate.

I live in shared house, who will receive the £150?

The £150 will be paid to the named council taxpayer and, if a Direct Debit payer, to their bank account. If council tax is not paid by Direct Debit, we will write to the taxpayer with details about how to apply. 

My property in Dudley is my second home. Will I still receive the £150?

No. The property must be your sole or main residence to qualify.

My property is in band E-H. Will I receive the £150?

No, unless there is a disabled band reduction on the property, which reduces your band from E to D. For all other properties in bands E-H there may be some support from our discretionary scheme.

Full details of this and how to apply will be available on our website shortly once the scheme details are finalised.

I receive council tax reduction and my council tax for the year is less than £150. Will I still receive £150?

Yes. The £150 is an energy rebate from the government, to help people with their rising energy costs. Every household in property bands A to D is entitled to the £150 energy rebate, even if they are also in receipt of council tax reduction.

I am a joint tenant. Who will receive the £150?

If the council tax is paid by Direct Debit, the £150 will be paid into the bank account that pays the council tax. If you do not pay by Direct Debit, we have contacted you with details about how to apply.

I am currently exempt from council tax, will I still receive the rebate?

Yes. Properties with an exemption for the following reasons are still entitled to the £150 (but only one payment per household, not per individual). If we don't have your bank details, we will be in contact with you in due course with details of how to apply.

If you are exempt from council tax because of the following, then you will still receive the energy rebate:

Exemption class N – Occupied by students

Exemption class S – Everyone is under the age of 18

Exemption class U – Severely Mentally Impaired

Exemption class W – Occupied Annexes.

£150 council tax energy rebate payments if you have an overdraft

Where payments are made directly to bank accounts, there is a chance the lenders could offset it against overdrafts or other bills. The guidance states: 'Councils may wish to provide information as part of their application process on how eligible households can exercise their first right of appropriation on the £150 payment, so their bank doesn’t use it to pay off any overdraft.'

If you are overdrawn, or worry that you might become overdrawn, you can write to your bank to ask them to use this Energy Rebate to pay energy bills or any other bills first. This is called ‘first right of appropriation’.

You should write as soon as you think there might be a problem, ideally at least 7 days before the direct debit or standing orders are due to go out. If your bank does put your £150 Energy Rebate money towards paying off your overdraft when you need it to pay energy or other bills, you can complain.

Here is an example of a letter you can use. 

Keeping your data secure

The council tax rebate creates opportunities for malicious fraudsters to pose as government departments, local authorities or council tax rebate services in order to collect personal or banking information.

It is important to check when supplying your personal data that you are responding to a genuine request for information.

During the council tax rebate application process, our officers will not ask you to supply your details in an email, by telephone call or text.

Future Updates

We appreciate some of you may be anxious to receive payment as soon as possible, but we are moving as fast as we can to process payments.  If possible, please do not contact the council’s call centre about when your payment will arrive.

This webpage will be updated when further information is available.