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Many of our courses are oversubscribed and late cancellation or non-attendance is a wasted opportunity for people on the waiting list. Furthermore training fees are expensive and trainers and venues will charge us if a course is cancelled without 2 weeks’ notice.

Therefore the following policy applies to all Early Years Foundation Stage Training courses:

  • Cancellations and/or transfers with more than 10 working days notice will incur no cost.

  • All course cancellations must be made in writing by email to the training team. Telephone cancellations will not be accepted.

  • Cancellations and/or transfers with less than 10 working days notice or non attendance will result in the full course cost being incurred irrespective of the circumstances.

  • Invoices will be raised 10 working days prior to the course start date. This is known as the chargeable period. Invoice dates will be shown on your training confirmation letter per course.

  • Settings may send another staff member if the original delegate is unable to attend for any reason (e.g. sickness) with no additional charge. Please inform us of any changes to enable us to amend registers and certificates (where applicable) and to keep our records accurate. Email eytraining.cs@dudley.gov.uk