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Childcare Training Programme policies

Policies and procedures for the booking, attendance and cancellation of any of our Childcare professional development training programmes, including the Early Years Foundation Stage (EYFS).

Attendance policy

Training events start promptly at the advertised start time, so please ensure you arrive in plenty of time and that you have booked onto the event in advance.

Be prepared

  • Some courses include a pre-course task, these are identified by a pre-course task symbol when applying. These are sent to you approximately six weeks prior to the training date. Please complete prior to commencing the course.
  • Please ensure you are equipped with stationary (pen, pencil, paper etc for use in any group exercises and note taking.
  • Due to the practical nature of some of our courses such as paediatric first aid we recommend wearing comfortable trousers/clothing and suitable footwear.

Food safety training

If you are booked to attend a food safety course please ensure you bring photographic identification with you - this could be a passport, driving license or work ID. Regrettably you will not be able to sit the exam without this. 

Our expectations

Our trainers will expect that you will:

  • conduct yourself in a reasonable and courteous manner
  • objectively listen and respect others and the subject matter
  • create a safe environment showing confidentiality
  • be satisfied that you have booked on to the correct course
  • be punctual
  • sign the register to confirm your attendance
  • complete an evaluation form; these are important for the trainer to evaluate their training provision
    will switch your phone onto silent/vibrate and only use it in an emergency, in which case please leave the room
  • not smoke on the premises. Smoking is only permitted off the premises.

It is important that our courses start on time. You are expected to be punctual unless there are extenuating circumstances so if you anticipate arriving late or leaving early please contact our training administrator on 01384 813359/818086 who will forward a message to the trainer.

Booking policy

Training events can be found and booked online through Dudley’s Early Years Foundation Stage and Childcare Professional Development Programme.

Booking conditions

  • Bookings are no longer taken by phone
  • All courses must be pre-booked
  • Please do not send payment with your booking. Approximately four weeks prior to commencing your course, you will receive an email / letter of confirmation. An invoice is then raised 10 working days before the course start date. You will then have 21 days to pay.
  • Places are limited so we recommend that you book on courses as soon as possible.
  • Should the course be full we will contact you by phone/email to offer an alternative date, if available or place your name on the waiting list.
  • If you have not received written confirmation two weeks before the course date, please contact the training team to check if a place has been allocated as non-attendance will be charged.
  • It is the responsibility of the setting to ensure that all staff members are aware of the courses that they are booked onto and sufficient cover has been arranged.
  • Courses with certificates will not be issued until full payment has been received.
  • Places on courses are limited to two per setting, unless stated otherwise. More names can be added to the waiting list and if the course is not full nearer the course start date, additional places can then be offered.
  • If you can not attend the training please remember to cancel your booking. If you do not notify us of any cancellations 10 working days or more before the event you will be charged the full training fee for that course.
  • Cancellations must be emailed to  Telephone cancellations are not accepted.
  • Please note that this programme of training may be subject to change.
  • For practitioners working outside of the Dudley borough please contact us for further details regarding costs.

Oversubscribed courses

A number of our training courses become fully booked very quickly and we appreciate how frustrating this can be. When courses are over-subscribed the training administrator will offer you either an alternative date if available or put your name on a waiting list. It is important that your name is on the waiting list as we regularly review these. If there is a large level of demand for a particular course we will try to arrange additional training dates, budgets permitting.

Cancellation policy

Many of our courses are oversubscribed and late cancellation or non-attendance is a wasted opportunity for people on the waiting list. Furthermore training fees are expensive and trainers and venues will charge us if a course is cancelled without 2 weeks’ notice. 

The following applies to all EYFS training courses:

  • Cancellations and/or transfers with more than 10 working days notice will incur no cost.
  • All course cancellations must be made in writing by email to the training team.
  • Telephone cancellations will not be accepted.
  • Cancellations and/or transfers with less than 10 working days notice or non attendance will result in the full course cost being incurred irrespective of the circumstances.
  • Invoices will be raised 10 working days prior to the course start date. This is known as the chargeable period. Invoice dates will be shown on your training confirmation letter per course.
  • Settings may send another staff member if the original delegate is unable to attend for any reason (e.g. sickness) with no additional charge.
  • Please email us of any changes to enable us to amend registers and certificates (where applicable) and to keep our records accurate.