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Welcome to your new home

Download the welcome to your new home PDF or see the web version below.

Moving in

Welcome to your new home. You can move in as soon as you have the keys and have signed the tenancy agreement. Your rent is payable from the date the tenancy starts.

Direct Debit is the easiest, safest and quickest way to pay your rent. It is the only type of payment backed by guarantee which gives you greater protection. If you are interested in the benefits of Direct Debit and haven’t already signed up, please contact our Direct Debit team on
01384 815024.

:: more information on paying your rent

New tenancy visit

When you sign up you will get an appointment for your housing manager to visit you.

This visit is an opportunity for you to ask questions about your tenancy and housing services. You will be able to raise anything you may have read in our handbooks and need further advice about.

You will receive your 'conditions of tenancy for introductory tenants handbook', which will be upgraded to a ‘conditions of tenancy for secure tenants handbook’ once you have completed your probation period. You should read these conditions and keep them in a safe place. These can be viewed on the 'your tenancy' page.

Repairs Management Centre

The Repairs Management Centre is open seven days a week from 8am until 8pm to report your repairs-related problems. This means if you have a problem over the weekend you can report it immediately rather than waiting until Monday morning. The telephone number is 0300 555 8283.

If you have an emergency situation during the hours the Repairs Management Centre is closed you should still use the same telephone number to speak to the emergency team.

:: more on repairs and improvements

Contacting the council / Dudley Council Plus

Contacting Dudley Council is easy with our Dudley Council Plus service. This single point of contact enables you to pay for and access information on any council service.

:: more on dudley council plus

Meter readings and energy suppliers

Please make a note of your meter readings when you move in, so that you are sure you are charged the correct amount when you receive your first bills.

If you need any advice on your heating bills, heating system, or energy efficiency, you may want to contact our Dudley Energy Advice Line on 01384 817086.

Home Contents Insurance (tenants and leaseholders)

Many council tenants and leaseholders believe that we automatically insure furniture, belongings and decorations against theft, fire, vandalism, or burst pipes. This is not the case. Unfortunately, many people only realise this after the damage has been done.

The council offers a scheme at competitive rates, underwritten by a reputable insurance company. We advise you to take advantage of this scheme.

:: more on home contents insurance

Compliments, complaints and feedback

We need to know how our service is being received, because without feedback we will not know where changes or praise are needed. You have the right to complain, or compliment us regarding the service according to how we have performed.

:: more on compliments and complaints

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