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Every year around 50 people die in the UK and around 400 are hospitalised from the effects of carbon monoxide poisoning due to faulty gas appliances. By taking care of your appliances properly you are taking care of your home and your loved ones.

Incorrectly installed and poorly serviced appliances can cause gas leaks, fires, explosions, and carbon monoxide poisoning. It is important you have your gas appliances safety checked every year by a Gas Safe Registered engineer to avoid this outcome.

What should I do If I smell gas?

If you smell gas, or suspect there is a gas or carbon monoxide leak you should:

  • Stop using the appliance immediately and do not use again until it has been safety checked.
  • Open all windows and doors and leave the house immediately.
  • Consult your doctor or go to the hospital and let them know you suspect carbon monoxide poisoning. They will be able to do a series of tests to check your health.
  • If you think there is immediate danger, call the Gas Emergency helpline on 0800 111 999.
  • Finally, you should ask a Gas Safe registered engineer to inspect your appliances and flue.

Phone the Gas Emergency helpline immediately on 0800 111 999.

Carbon monoxide poisoning

Carbon monoxide gas is highly poisonous to people and animals and is difficult to recognise if you and your home has been affected. It has no colour, smell or taste, and symptoms of carbon monoxide poisoning are similar to those of the flu, food poisoning, fatigue and other viral infections.

The main symptoms include headaches, dizziness, nausea, breathlessness, collapsing and loss of consciousness. Other signs of carbon monoxide poisoning may include that your symptoms only occur while you are at home and disappear when you leave the home, or that others in your household, including pets, experience the same symptoms around a similar time. 

If anyone in your home has any of these symptoms while a gas appliance is being used, you must do the following:

  • Stop using the appliance immediately and do not use again until it has been safety checked.
  • Open all windows and doors and leave the house immediately.
  • Consult your doctor or go to the hospital and let them know you suspect carbon monoxide poisoning. They will be able to do a series of tests to check your health.
  • If you think there is immediate danger, call the Gas Emergency helpline on 0800 111 999.
  • Finally, you should ask a Gas Safe registered engineer to inspect your appliances and flue.

Being aware of these symptoms and knowing what to do if you suspect carbon monoxide could save your life.

Council tenants

If you are a council tenant, it's our responsibility to carry out annual safety checks on all gas appliances belonging to the council. We will also check tenants own gas appliances (excluding cookers) however we will not repair them if they are found to be faulty.

The risks of not carrying out annual safety checks could be fatal to you, your family and residents in your area. Therefore it is extremely important that you allow access to your home for engineers to carry out these checks.

If you refuse access or do not keep to appointments we will have no other option but to seek a court order. This could mean that you are evicted from your home, fined, or sent to prison for not complying. You will also be charged court costs for any orders we have to seek to ensure we meet our legal obligations for these checks. This is a last resort and we will always make all reasonable efforts to agree access with you or a representative.

Always ensure your engineer is Gas Safe Registered. You can check the engineers ID card for the Gas Safe Register security hologram, or you can search on their website for Gas Safe Registered engineers.