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All tenants are asked to consider their neighbours and to keep noise from the TV, radio, etc within reasonable limits.

There are no visiting times in Sheltered Housing; visitors can come and go as they please. However, guests and visitors are asked to be considerate when they enter and leave a scheme.

Tenants should always check the identity of anyone calling to their flat. All legitimate visitors will carry identity cards with photographs on them.

If you are in any doubt about a caller, do not let them in and contact your Supported Living Coordinator or pull the alarm cord for help and assistance.

Tenants need to arrange their own insurance as the Council does not provide you with cover.

Tenants can opt to take out a policy arranged by the Council to insure their contents, and the premiums can be collected with your rent. Alternatively other companies have policies especially for older people. Tenants are advised to shop around for the policies most suitable for their needs.

People who already have a local doctor have no reason to change when moving to Sheltered Housing. Tenants who do not have a doctor in the area, or who wish to change, can ask our staff for a list of local doctors and other health service providers such as dentists, etc.

Our Supported Living Coordinators are not allowed to administer medicine in any circumstances, nor can they take any responsibility for ensuring a tenant takes medicine prescribed by their doctor.

However, Telecare pill dispensers are available.

In the event of a tenant being taken ill, our staff will contact the appropriate health services such as the doctor, the ambulance or Social Services. We will also contact the next of kin.

Personal Details
All tenants are asked to provide our Supported Living Coordinators with personal details for use during any potential emergencies. These details include basic information such as names and addresses of doctors and relatives, any medical conditions, allergies and details of regular medication taken.

These records are kept strictly confidential.

Housing and Welfare Benefits
Our Supported Living Coordinators will be able to signpost and support tenants to apply for a range of welfare benefits, such as Housing Benefit, Council Tax Benefit and Attendance Allowance.

Lodgers and Sub Tenants
Tenants are not allowed to take in a lodger or sub tenant.

Family and Friends
We welcome the help and support that family and friends give. Family and friends are more than welcome to visit our schemes and they can stay in our guest rooms overnight if required.

Fire Regulations
All of our schemes comply with current fire regulations and all the systems are tested regularly.

We operate a stay-put policy and each tenant is given clear instructions on what to do in the event of a fire.

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