Each Sheltered Housing scheme is managed by an on-site Supported Living Coordinator during the day. They have a duty to keep in touch with each tenant and to deal with any problems or emergencies appropriately.
The Supported Living Coordinator will:
- Aim to provide a quality professional sheltered housing service which is flexible and responsive to individual people’s needs and preferences
- Carry out wellbeing assessments to promote independence, health and overall wellbeing
- We will support in resolving tenancy management issues
- Signpost and work with other agencies to enable independent living
- Respect tenant’s rights and dignity at all times and ensure confidentiality
- Be responsible for health and safety of the building in line with regulations
- Provide a safe and secure environment
- Support tenants with repair issues
- Respond and support emergency services when required.
The Supported Living Coordinator is not responsible for:
- Providing nursing/care services or administering drugs
- Answering the door or taking domestic messages
- Providing any form of home help service
- Collecting shopping, etc
- Driving tenants to and from day centres, doctors, etc
- Paying anyone on a tenants behalf (e.g. taxi, domestic bills)
If emergency assistance is required when the Supported Living Coordinator is not on duty it can be obtained via the Dudley Telecare service.