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The Supported Living Coordinator – Roles & Responsibilities

Each Sheltered Housing scheme is managed by an on-site Supported Living Coordinator during the day. They have a duty to keep in touch with each tenant and to deal with any problems or emergencies appropriately.

The Supported Living Coordinator will:

  • Aim to provide a quality professional sheltered housing service which is flexible and responsive to individual people’s needs and preferences
  • Carry out wellbeing assessments to promote independence, health and overall wellbeing
  • We will support in resolving tenancy management issues
  • Signpost and work with other agencies to enable independent living
  • Respect tenant’s rights and dignity at all times and ensure confidentiality
  • Be responsible for health and safety of the building in line with regulations
  • Provide a safe and secure environment
  • Support tenants with repair issues
  • Respond and support emergency services when required.

The Supported Living Coordinator is not responsible for:

  • Providing nursing/care services or administering drugs
  • Answering the door or taking domestic messages
  • Providing any form of home help service
  • Collecting shopping, etc
  • Driving tenants to and from day centres, doctors, etc
  • Paying anyone on a tenants behalf (e.g. taxi, domestic bills)

If emergency assistance is required when the Supported Living Coordinator is not on duty it can be obtained via the Dudley Telecare service.

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