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Anti-Social Behaviour (ASB) Community Trigger

The Community Trigger is a division within the Anti-Social Behaviour team which is based on the 'Policing and Crime Act 2014' to help people who have had their reports investigated and closed, but are still experiencing difficulties

The trigger provides accountability to ensure agencies such as the council, police and landlords, work together to meet the needs of the victims. It also allows residents or victims who have complained about anti-social behaviour to request a review of their case.

Anti-Social Behaviour Policy

Frequently asked questions

Who can use the Community Trigger?

You can ask for your anti-social complaint to be looked at using the Community Trigger scheme if:

  • You have raised three anti-social behaviour reports over the previous six months.
  • You have reported a hate crime incident within the last six months that you believed that you or another had been targeted because of race, gender identity, disability, religion, sex or sexual orientation and you believe no action has been taken.
  • You and four of your neighbours have raised an anti-social behaviour report within the last 6 months and you believe no action has been taken.

How do I apply for my case to be looked at under Community Trigger?

There are three ways in which you can apply for a case to be looked at:

  • You can complete the application yourself via the form above.
  • Call Dudley Council Plus on 0300 555 2345 and an advisor will complete the form with you.
  • Or you can apply in writing to Community Trigger, Dudley Council, The Council House, Priory Road Dudley, West Midlands DY1 1HF.

What happens to my application once you receive it?

Your form will be sent to the council’s community safety team to review. They will look at the information you have provided and make some initial enquiries to see whether your application meets the criteria for the Community Trigger.

The team will then be in contact to let you know their decision and assign a case officer.

If your complaint meets the criteria, it will be referred to a panel who will review all of the evidence related to the case.

How long will it be before I hear about the outcome of my application?

Your application will be acknowledged in two working days, and you will be advised of the outcome within 28 days.

If I do not agree with the decision of the panel – can I appeal?

Yes, you will be able to make an appeal if you do not agree with the outcome of your case. When the panel inform you of their decision they will also give details of how to submit an appeal.

Customer Satisfaction Survey

Your feedback is very important to us. To improve our service and ensure that we meet the needs of our customers, we would be grateful if you could complete a short survey about your experience with the Anti-Social Behaviour Team.

You will need a unique case reference number that would have been given to you when your case was closed. Without this number your survey cannot be submitted.

If you would like to complete the survey over the telephone or receive the survey by post, please contact the Anti-Social Behaviour Team via Dudley Council Plus on 0300 555 2345.

  • Dudley Council Plus 0300 555 2345