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Housing Rent Statement

We apologise for the delay issuing quarterly rent statements for housing tenants. This is due to technical printing difficulties. You will receive your rent statement which covers July, August, September & October as soon as possible.

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Fire safety in high and low rise flats

As a landlord we have a duty of care to residents, their visitors and our employees, within our properties. It is a requirement by law that we ensure the risk of fire and smoke is minimised within our properties and this is enforced by the fire service. The council has the right to take action against any tenants and leaseholders who infringe the fire policy. Residents who do not follow this policy are breaking tenancy or lease conditions but more importantly will be putting themselves and other residents at risk.

Fire safety policy
We recognise that being and feeling safe in your home is most important to how you feel about where you live. Fire represents a risk to resident’s safety and this policy aims to minimise the likelihood of fire occurring in our flatted estates, and the consequences for individuals where it does occur.
In drafting this policy we have been mindful about the way we manage our flatted estates and in particular any shared areas and how they impact on how residents feel about the place they live. This policy attempts to strike a balance between mitigating the risks of fire whilst also providing common and shared areas in our flatted estates that meet residents needs.

What to do in the event of a fire

Living in a low rise property

If you live in a low rise flat, you may leave the property as long as it is safe to do so.


  • If you smell smoke or see flames call 999 immediately and ask for the fire brigade.

  • Leave your property and take the route you usually use to leave the block. Do not use the lift.

  • Do not waste time collecting personal belongings.

  • All doors should be closed as they help to slow down the spread of smoke and flames.

  • If your normal exit route is restricted by fire - go to a suitable room, open a window and call for help.

Living in a high rise property

If there is a fire and it is safe to do so, we recommend anyone living in one of our high rise flat to follow the 'Stay Put Policy'. You should remain in your flat and wait for a member of the fire brigade to tell you which exit route to take.

If there is a fire in the block:

  • If you smell smoke or see flames, call 999 immediately and ask for the fire brigade.
  • Go to a suitable room in your flat, open a window and call for help.
  • Make sure everyone remains together in your property.
  • All doors should be closed to help slow down the spread of smoke and flames.
  • If smoke is entering your room place bedding or towels around the gaps of the door.
  • If smoke becomes a problem stay low on the floor to avoid breathing it in.

  • Wait for a member of the fire brigade to tell you which exit route to take.
  • Do not waste time collecting personal belongings.

If there is a fire in your property:

  • Make sure everyone is safe and knows a meeting point.
  • Telephone 999 and ask for the fire brigade.
  • Leave your property and take the route you usually use to leave the block.
  • Do not use the lift.
  • Do not waste time collecting personal belongings.

Fire safety advice

Smoke alarms

You should have a smoke alarm fitted at every level of your home.

Testing smoke alarms
It is important that you test your smoke alarms at least once a month - they could save your life.

Smoke alarms supplied by us have 10-year batteries or are wired into your home. These will be tested on a yearly basis which is usually done as part of your annual gas safety check. If any smoke alarms are identified as faulty or are out of date you must allow replacements to be fitted.

If you have not had an alarm installed by Dudley Council, or find that your alarm is not working, telephone 0300 555 8283 to arrange an installation.

If you have installed your own alarm you should test it at least once a month, replace the battery every year if it is replaceable, and gently vacuum to remove any dust.

Kitchen safety

Most fires are caused by accidental fires in the kitchen. Follow the tips below to avoid an emergency.

  • Never leave your cooker unattended when it is in use. Take pans off the heat, or turn the heat down if you need to leave the room.
  • Ensure pan handles are not sticking out so they can’t be knocked off.
  • Keep tea towels and cloths and loose clothing at a safe distance as these can easily catch fire.
  • Always double check the cooker is switched off once you have finished cooking.
  • Never cook if you are under the influence of alcohol, or medication that makes you drowsy.
  • Use a thermostat controlled deep fat fryer to avoid the fat getting too hot and catching fire.

Escape plan

We recommend all residents have a fire plan in place in the event of an emergency. Visit West Midlands Fire Service  for help and advice on creating a fire plan for you home.

Report a repair

  • Repairs in wiring, such as plug sockets and switches both in your home and communal area need to be reported as these can pose a fire risk.
  • You also need to a report any repairs to doors or windows both in your home and communal area.

You can do this online or call us on 0300 555 8283.