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If we do something really well we want to know and If something goes wrong, we want to know as well!

 

Why have customer feedback procedure?

 

Inline with the Council, the Transport Team tries to provide high quality service to the people of Dudley Borough. There are times when things are done really well, but there may be times things go wrong and you are left unhappy or dissatisfied with the service provided. In both cases, we want to hear from you! 

How to give feedback  

You can either write / e-mail using the form provided or telephone the Transport Team direct on the following telephone number 01384 814301

With the complaint, you may find that the member of staff in the Transport Team who deals with you problem is able to sort it out straight away or is able to put you in touch with someone who can.

What will happen to your complaint?

 

A member of the Transport Team will contact you within 5 working days of receiving your complaint, either to respond in full or to acknowledge receipt of your complaint and tell you the name and telephone number of the person who is looking into it.

In the latter case, we will contact you again within 20 working days to tell you the result of our enquires. If it is complicated issue it may take longer to resolve; however we will continue to let you know what is happening

 

What should you do if you are still not satisfied?

 

If you are not satisfied after you complaint has been looked into by the Transport Team, you can contact People Directorate, Dudley Council Plus, 259 Castle Street, Dudley, DY1 1LQ or Telephone 03005552345 or email dudleycouncilplus@dudley.gov.uk to obtain a corporate complaint form.