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Leisure centre update

Following the government’s announcement on 9 July leisure centres and indoor pools can open from 25 July.  We can assure customers we are working hard to ensure all necessary controls are in place to allow us to re-open our centres safely.

Further information will be posted on the website as we continue to make progress towards an opening date. We look forward to welcoming people back through our doors as soon as it is safe to do so. 

FAQs are now available

Coronavirus

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Essential Maintenance

Due to essential maintenance of Dudley Council's payments system, payments made online and via Callpay (Automated Telephone Payments), are likely to be disrupted between 11:00 and 15:00 hours on Sunday 12th July.  We apologise for any inconvenience.
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When are you likely to reopen the leisure centres and the Dell Stadium?

Following the government’s announcement on 9 July that leisure centres and indoor pools can open from 25 July, we can assure customers that we are working hard to ensure that all the necessary controls are in place to allow us to re-open our centres safely.

Further information will be posted on the council website as we continue to make progress towards an opening date. We look forward to welcoming people back through our doors as soon as it is safe to do so.

What could the leisure centres look like when they reopen?

When Crystal, Dudley and Halesowen leisure centres, the Dell Stadium and Coseley Sports Centre initially reopen they will offer a reduced number of activities. As restrictions are lifted and we can assure the safe delivery of additional activities, a more detailed programme may become available. We will be introducing strict social distancing measures, one way systems, protective screens and visible notices and signage to help during your visit. Increased cleaning, sanitising and regular maintenance will be in place to help protect you and our staff.

The health, safety and welfare of our customers and staff is our number one priority. We will continue to follow the very latest Covid-19 Secure Government Health & Safety Guidance and latest industry practice.

How can I keep up to date with the latest news and information about Leisure Services?

We will keep in regular contact with our members so they know what to expect and when. To make sure you never miss an update subscribe to our e-bulletin mailing list and choose leisure centres as a topic.

I have a monthly direct debit membership. What will happen with my membership?

Your membership will be frozen from 21 March until the centre re-opens.

I have a direct debit membership. Do I need to cancel it?

No, you do not need to cancel your membership. Your membership will automatically be re-instated when the centre re-opens.

I have a direct debit membership. Do I need to cancel my direct debit with my bank or building society?

No, you do not need to cancel your direct debit. No payment will be taken from your account during the closure period.

I have an annual membership (Options Lifestyle, Options BK, Options+ Leisure Discount). What will happen with my membership?

Your membership will be extended to compensate for the days that the centres are closed.

I have paid for a dry or wet side course (swimming lessons, climbing courses, trampolining, gymnastics courses). What will happen with my place and payment?

Your child’s place will be safe and you will be credited for any missed sessions.

I am due to re-enrol my child on the next dry or wet side course, can I still do this?

No, re-enrolment is suspended until further notice.

Why can’t I access the online booking system?

All online booking accounts have been suspended until further notice.

We will endeavour to keep customers up to date as soon as information is available to us.