Leisure centre re-opening information

Following government guidance and the latest industry standards it has been necessary to review our procedures, activities and session times. Information on some of our web pages is under review and may not be current.

Up-to-date information, guidance, session times and FAQs are now available

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Crystal Leisure Centre 25 metre pool closure - Tuesday 20 October to Sunday 1 November 2020 inclusive

Due to essential heating maintenance the 25 metre pool will be closed from Tuesday 20 October to Sunday 1 November inclusive. The pool will re-open on Monday 2 November 2020.

Please accept our apologies for the disruption. 

Coronavirus

Dudley Council the historic capital of the Black Country
Dudley Skyline

Will the prices or membership fees be reduced?

There will be no reduction in pricing or membership fees.

When will my direct debit restart?

Membership Direct Debits will restart on 1 September 2020.

Can I freeze my membership if I am not ready to come back yet?

Yes, please contact leisure.dd@dudley.gov.uk and request a further suspension on your membership. A member of the team will confirm the extension (up to 3 months).

I would like to cancel my membership; how do I do this?

Please send your full name, address and cancellation request to leisure.dd@dudley.gov.uk

Will my annual membership be extended, or will I get a refund?

Memberships will be extended to compensate for lost days due to the closure. Any request for refund may be considered but may be refused.

How do I take out a membership or re-instate an expired membership?

Memberships can be renewed and purchased at Crystal, Dudley and Halesowen leisure centres. Customers wishing to join can now turn up at the centres without pre-booking a membership appointment. For details regarding the benefits of joining please refer to our ‘Membership Schemes’ section on our homepage, or call 01384 812800.