Leisure centres update - 4 January 2021

Following the recent government announcement, Crystal, Dudley and Halesowen leisure centres, the Dell Stadium and Coseley Sports Centre are now closed until further notice. 

Please note all memberships are suspended whilst our facilities are closed. The next direct debit payment will be 1 April 2021 (this may be subject to change if the centres remain closed). Annual memberships will be extended to compensate for the closure.

Coronavirus

Dudley Council
Dudley Skyline

Will the prices or membership fees be reduced?

We are currently reviewing our membership payments following the tier 3 restrictions.

My 1 November 2020 direct debit payment has come out of my bank account but the facilities were closed throughout November 2020, what will happen with November’s payment?

To recompense you for 1 November’s 2020 payment, your 1 December’s 2020 payment will not be taken from your account. 

Direct Debits will restart on 1 January 2021, unless you have frozen your membership.

Unfortunately due to the timing of the governments announcement on 30 December, we were unable to stop membership payments (Direct Debit) for January, therefore February's payment will not be taken. 

Why have you taken January's 2021 Direct Debit payment when the facilities are closed?

Unfortunately due to the timing of the governments announcement on 30 December, we were unable to stop membership payments (Direct Debit) for January, therefore February's payment will not be taken. 

When will my next direct debit payment be taken?

Due to the current pandemic and the country being in lockdown, the next direct debit payment will be due 1 April 2021 (this may be subject to change if the centres remain closed). 

 

Will my Festive Fitness annual membership, Options+ Leisure Discount membership or Booking membership be extended or will I get a refund to compensate for the closure?

All of the memberships stated will be extended to compensate for the closures caused by the pandemic.

I purchased an annual membership after 2 August 2020, will my membership be extended, or will I get a refund to compensate for the closure?

Annual memberships purchased after 2 August 2020 will have additional days added to the expiry date to recompense you for the closure.

Can I freeze my membership if I am not ready to come back yet?

Yes, please contact leisure.dd@dudley.gov.uk and request a further suspension on your membership. A member of the team will confirm the extension (up to 3 months).

I have a membership that I only use for fitness classes. As the leisure centres are unable to offer fitness classes under the new tier 3 restrictions, will I be recompensed?

We are currently reviewing the impact of not offering fitness classes on site with membership payments.

I would like to cancel my membership; how do I do this?

Please send your full name, address and cancellation request to leisure.dd@dudley.gov.uk

How do I take out a membership or re-instate an expired membership?

Memberships can be renewed and purchased at Crystal, Dudley and Halesowen leisure centres. Customers wishing to join can now turn up at the centres without pre-booking a membership appointment. For details regarding the benefits of joining please refer to our ‘Membership Schemes’ section on our homepage, or call 01384 812800.