Paying your rent

Find out about how and when to pay your rent, garage, insurance and rechargeable repair and what to do if you have problems paying your rent.

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Pay Your Rent, Insurance or Rechargeable Repair Invoice

There are various methods of paying your rent, including the paying online, Direct Debit, Standing Order, telephone, or over the counter.
For more information please visit the payment methods page.

If you are having problems paying your rent, the most important thing to do is to let us know as soon as possible.

If you are a tenant you can view and manage your housing rent, garage and home contents insurance on-line.

Get on top of your finances and stay out of debt

The income team at Dudley Council can provide reassurance and support during this difficult time. Please view the information flyer below.

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Rent card request

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Rent statement request

How to Request a Rent Refund

If you have overpaid your rent account or your account is in credit then you may be due a rent refund. Please use the following form to request a refund online.

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Request for Rent Refund Form

Alternatively you can call us. If you pay by Direct Debit please contact the Housing Direct Debit Team on 01384 815024 who will review your account and raise a refund by BACS. If you pay by any other method, please contact The Income Team on 0300 555 0010 (all calls charged at local rates)