What to do first
If you are unhappy with the advice or recommendations given by our inspectors then you should first tried to resolve the matter with the inspector or their manager.
If I am not satisfied with the service I have received from the Council, how do I complaint?
If you still feel we have failed to provide you with good service or are concerned about the advice that we have given, please contact us and we will endeavour to resolve any concerns you may have. Please contact us using the details below:
Name Public Protection Service
Address Claughton House, Blowers Green Road, Dudley, DY2 8UZ
Telephone 01384 814685
Contact General Contact Form
We also have a formal complaints procedure.
If you are still unhappy with the advice provided then you can appeal to the Independent Regulatory Challenge Panel.
The Independent Regulatory Challenge Panel
The Independent Regulatory Challenge Panel will look into complaints regarding advice given by HSE or LA inspectors about health and safety which you think is incorrect or goes beyond what is required to control the risk adequately.
The panel will consist of independent members who will have the competence and experience to assess advice that has been given on regulatory matters.
What to expect
Your issue will be put before the panel members who will review it thoroughly and inform you of its findings.
The panel will only consider cases from 30 June 2011 onwards and the outcome will be made available on the HSE website.
The panel’s role is advisory. The regulators will respect the independence of the panel and its advice and where appropriate take it onboard.
What if I am still not satisfied
If you are still not satisfied with the findings of the Independent Regulatory Panel, you can follow the existing complaints procedures including writing to the Chief Executive of HSE.
You can also write to your MP and, if necessary ask them to contact the Office of the Parliamentary and Health Service Ombudsman to investigate cases relating to HSE.
For Local Authority matters, you can contact your local councillor and if necessary the Local Government Ombudsman.