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About Bereavement Services

columbarium Wood
columbarium Wood

Dudley Council is responsible for the management of two Crematoria and seven Cemeteries through its Bereavement Services division.

It is our aim to provide a quality and sensitive burial and cremation service with attractive grounds and well maintained facilities. The division has experienced, professional staff that are sympathetic to the needs of the bereaved. 

The Crematoria are located at Stourbridge and Gornal Wood with both having adjoining cemeteries. The remaining cemeteries are situated at Dudley, Brierley Hill, Lye &Wollescote, Cradley and Halesowen.

In conjunction with providing a cremation and burial service, Bereavement Services also offer a choice of memorial schemes allowing people to commemorate their loved ones with a tangible memory.

The council is a member of the Federation of British Cremation Authorities and complies with a strict code of practice, which determines the necessary high standards required of Crematoria and Cemeteries. It is also a member of the Confederation of Burial Authorities and the Institute of Cemetery and Crematorium Management. (ICCM).

At present, Bereavement Services is working towards the ICCM Charter for the Bereaved.  This Charter seeks to raise standards by highlighting 35 rights that bereaved families should expect. 

By striving towards achieving Charter status, the level of service we offer will be continuously improving and show our commitment to meeting the needs of the bereaved.

If you would like some specialised support in your present bereavement, we can advise you of organisations who provide advice, counselling and companionship to the bereaved and their families.

It is our intention to provide a caring service, which is sympathetic to your needs.  For this reason we would welcome any comments that may assist in improving the service provided. 

If you would like to comment on any aspect of Bereavement Services please contact us as per the details below.

 

What you can expect

Bereavement Services aim to offer you the highest level of service possible.

We are committed to the sensitive and respectful care of all of those entrusted to us. Our policies and processes for infant cremation are aligned to the latest guidance on Infant Cremation, as per the recommendations of Lord Bonomy’s Infant Cremation Commission (June 2014 Scotland). Full statement here: http://www.gov.scot/Publications/2014/06/8342/3

The policies at each of our crematoria are at the bottom of the page for you to read.

We recognise that bereavement is one of the most sensitive and significant points in a persons life and we therefore aim to be understanding, sympathetic and polite at all times. We will try to accommodate all reasonable requests although please be aware that there may be times when requests cannot be granted due to necessary rules and regulations. 

If you feel we have failed in our intentions, or indeed excelled in them, please contact our Bereavement Services Manager.

Suggestions

If you have any suggestions on how we could improve our website or our service in general,  please complete our contact form which can be accessed below.

Contact Details

  • Name Gornal Wood Cemetery and Crematorium
  • Address Bereavement Services, Chase Road, Gornal Wood, Dudley, West Midlands, DY3 2RL
  • Telephone 01384 813970
  • Fax 01384 813971
  • Opening Hours Gornal Wood Office: Monday to Friday 9:00am to 4.30. Please note that the offices are closed at weekends and Bank Holidays.