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Trading Standards

The work of Trading Standards impacts on every resident and commercial enterprise. Trading standards officers visit, inspect, and test, every type of product or service. We support businesses and the public by giving free legal advice so that the highest standards of quantity, quality, price, description and safety are maintained. We can help with consumer and business advice, safety and standards, fair trading and food, agriculture and animal health.
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Business Advice

Dudley Trading Standards has a responsibility to enforce a wide range of consumer legislation concerning fair trading, quality, quantity and safety. Working with our partners our aim is to protect the consumer, to encourage fair trading, and to provide advice and support to local businesses.

We are happy to provide Business Advice to all businesses that are based within the borough, about any aspect of consumer protection legislation that may have an impact on their business. 

Consumer Advice

Advice and support for consumers is now provided by the Citizens Advice consumer service. 

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. You can contact Citizens Advice as follows:

  • Visit www.adviceguide.org.uk

  • Call the Citizens Advice consumer helpline on: 08454 04 05 06

  • Opening times 9am until 5pm Monday to Friday only

Self-help information is provided on the Citizens Advice consumer service website, with guidance on best practice and examples of letters to use.  See also the Central England Trading Standards Authorities FAQs.

Criminal matters enforced by Trading Standards (e.g. scams, unsafe goods, unfair trading, etc) may also be reported via Citizens Advice consumer service Alternatively, please contact Dudley Trading Standards.

Law Enforcement

We may take action against businesses who disregard the law. We enforce Legislation on:

What We Don't Do

Unfortunately, there are a number of things we can’t do, as the help we can given you is restricted by the powers given to us by Acts of Parliament.

We cannot:

  • Obtain a refund for you, but we can advise if you may be entitled to one;

  • Close a business down, but we can ensure that the business complies with the law;

  • Take action where no criminal law has been broken, but you may be able to sue the business yourself;

  • Recommend a business, but our Fix A Home list can help you find a tradesperson.

Fix-A-Home

The Fix-a-home scheme is a list of trades people who have been vetted and selected to be able to carry out maintenance work in your home.

Useful Links

Directgov

Department of Business

Food Standards Agency

Office of Fair Trading

Trading Standards Institute

Contact Details

  • Name Trading Standards, Planning and Environmental Health
  • Address Directorate of the Urban Environment, 4 Ednam Road, Dudley, West Midlands DY1 1HL
  • Telephone Consumers 08454 040506 or Businesses 0845 330 3313
  • Fax 01384 814670
  • Out of Hours Telephone Call the Citizens Advice consumer helpline on: 08454 040506
  • Opening Hours Opening times 9am until 5pm Monday to Friday only
  • Contact General Contact Form