Advice and support for consumers is now provided by the Citizens Advice consumer service.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. You can contact Citizens Advice as follows:
Call the Citizens Advice consumer helpline on: 08454 04 05 06
Opening times 9am until 5pm Monday to Friday only
Self-help information is provided on the Citizens Advice consumer service website, with guidance on best practice and examples of letters to use. See also the Central England Trading Standards Authorities FAQs.
Criminal matters enforced by Trading Standards (e.g. scams, unsafe goods, unfair trading, etc) may also be reported via Citizens Advice consumer service Alternatively, please contact Dudley Trading Standards.