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Trading Standards

Dudley market

The work of Trading Standards impacts on every resident and commercial enterprise. Trading standards officers visit, inspect, and test, every type of product or service.

We support businesses and the public by giving free legal advice so that the highest standards of quantity, quality, price, description and safety are maintained. We can help with consumer and business advice, safety and standards, fair trading and food, agriculture and animal health.

Business Advice

Business Link UK Logo

Dudley Trading Standards has a responsibility to enforce a wide range of consumer legislation concerning fair trading, quality, quantity and safety. Working with our partners our aim is to protect the consumer, to encourage fair trading, and to provide advice and support to local businesses.

We are happy to provide Business Advice to all businesses that are based within the borough, about any aspect of consumer protection legislation that may have an impact on their business. 

Dudley Business First

Dudley Business First logo

Dudley Business First is Dudley Council’s inward investment and business support service.

The dedicated team offer tailored services to help your business including business funding support and land and property searches.

Consumer Advice

Advice and support for consumers is now provided by the Citizens Advice consumer service. 

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. You can contact Citizens Advice as follows:

Criminal matters

Criminal matters enforced by Trading Standards (e.g. scams, unsafe goods, unfair trading, etc) may also be reported via Citizens Advice consumer service Alternatively, please contact Trading Standards.

Approved Traders (Fix-a-Home)

The Fix-a-home scheme is a list of trades people who have been vetted and selected to be able to carry out maintenance work in your home.

Law Enforcement

We may take action against businesses who disregard the law. We enforce Legislation on:

What We Don't Do

Unfortunately, there are a number of things we can’t do, as the help we can given you is restricted by the powers given to us by Acts of Parliament. We cannot:

  • Obtain a refund for you, but we can advise if you may be entitled to one;

  • Close a business down, but we can ensure that the business complies with the law;

  • Take action where no criminal law has been broken, but you may be able to sue the business yourself;

  • Recommend a business, but our Fix A Home list can help you find a tradesperson.

Contact Details

  • Name Trading Standards
  • Address People Directorate, 4 Ednam Road, Dudley, West Midlands DY1 1HL
  • Telephone Consumers 03454 040506 or Businesses 01384 817997
  • Fax 01384 814455
  • Out of Hours Telephone Out of Hours Telephone Citizens Advice Consumer Helpline: 03454 040506, Bogus Caller Hotline: 01384 812045
  • Opening Hours Opening times 9am until 5pm Monday to Friday only