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Rogue Traders and Scams

Rogue Traders pretend to be legitimate trades or sales people offering goods, repairs, services and maintenance to homes and gardens, but with the intention of obtaining money and no real intention of providing anything in return.  Any work that is actually carried out is often poor quality and likely to be massively overcharged.  When problems arise they are often difficult to trace because they are highly mobile, have no fixed business address and often do not leave any paperwork or contact details.

Rogue traders can target anyone, anywhere.  However, certain areas within the Dudley Metropolitan Borough have been identified as being at a higher level of risk of doorstep crime.  These areas have been called No Rogue Trader Zones and Dudley Trading Standards have taken steps to provide increased awareness to consumers in these areas.

What will Dudley Trading Standards do if you make a complaint?

Trading standards will investigate any possible rogue traders.  The quicker we find out about your complaint, the more we can do!

A rapid response procedure exists, whereby Dudley Trading Standards and the Police will attend a rogue trader incident immediately in certain circumstances

Rapid Response Criteria

Rapid response is provided Monday to Friday 9am to 5pm subject to available resources.

In the following circumstances Dudley Trading Standards will aim to be on site anywhere in the Dudley Borough within 1 hour provided:

  • The trader/offender is still present at the householder’s home

  • The trader/offender has left, but is believed to be nearby

  • The trader/offender has left, but is expected to return

  • Notification by a bank or building society that an elderly/vulnerable person has been taken by a trader/offender to draw out a large amount of cash for work on their home

  • The householder is particularly distressed/vulnerable and needs urgent victim support

  • The trader/offender has left, but there is a need to attend to secure evidence which may otherwise be lost

If you think that you may have been a victim of a bogus caller or doorstep seller you can report the matter to us via the Citizens Advice Consumer Service online complaint form.

Bogus caller hotline is 01384 812045

See the following leaflets for further information on:

:: Rogue traders

:: Roof guidance

Scams

Scams are misleading or fraudulent schemes designed to cheat businesses and consumers out of money. They take many forms but typically bogus and fraudulent offers sent by post, telephone or email. These include, fake lottery and prize draw wins, online dating, computer support, get-rich-quick investment cons and ‘miracle’ health cures are just some of the tricks used by scammers.

If you, a family member or friend think you may have become a victim of a scam you can report the matter to us via the below links:

:: Citizens Advice Consumer Service online complaint form

For more information on types of scams see the Action Fraud and National Trading Standards Scams Team websites.

Contact Details

  • Name Trading Standards
  • Address People Directorate, 4 Ednam Road, Dudley, West Midlands DY1 1HL
  • Telephone Consumers 03454 040506 or Businesses 01384 817997
  • Fax 01384 814455
  • Out of Hours Telephone Out of Hours Telephone Citizens Advice Consumer Helpline: 03454 040506, Bogus Caller Hotline: 01384 812045
  • Opening Hours Opening times 9am until 5pm Monday to Friday only