We provide residents with a weekly kerbside rubbish collection using grey lidded wheelie bins or black sacks for the disposal of general non-recyclable household waste. Blocks of flats are usually served with larger bulk bins.
We will collect your household waste on the same day each week including the spring and summer bank holidays. Any changes to scheduled collection days such as Christmas and New Year will appear on this website and we always inform affected residents.
Report a missed bin or any collection issue
We are currently experiencing difficulties in collecting missed bins, however we will endeavour to return to a missed collection within 5 working days.
You can use our Missed bin or collection issues form to report queries and issues relating to the collections for missed bins, household refuse collections, garden waste collections and kerbside recycling collections.
Please use the form to report:
Enquiry regarding collection day/date
Crew compliments and complaints
Damage/injury caused by collection vehicles
Bins/bags/boxes out too early (including updates on ongoing situations)
Please note that only one waste service collection issue can be reported at a time, e.g. if you have issues with more than one collection service you will need to complete two separate instances of this form.
If there is any rubbish in the streets, please use our Street Cleansing Report Form to report the problem.
Report a Wheelie Bin problem
If you have any problems with the new wheelie bin service you can tell us using the Household Waste Wheelie Bin Service form. Please use the form for:
- Queries about the new wheelie bin service
Order a bin if you have moved and your property does not have one
Replace a lost, stolen or damaged wheelie bin
Change the bin size
Missed delivery of a wheelie bin
Report a missed black sack delivery
If you wish to report an issue with your black sack such as a missed black sack delivery or to request an extra sack service, please use the online Black sack supply service form or contact us using the details below.
Report a missed bin using your mobile phone
The My Council App allows you to easily and immediately report missed bins using your smartphone or tablet device.
Looking Local on your DigiTV
You can report a missed bin on the Looking Local channel via Sky Community Channel, Virgin Media and Nintendo Wii.
Check your collection day
Please enter your postcode to Check your collection day.
Find your nearest waste recycling site
Please enter your postcode into Find my local on the right of the page to find details of your nearest recycling site, together with location maps.
Items excluded from the service
Please note that the household waste collection service excludes the collection of the following:
Bulky items such as carpets and white goods
Recyclable Items (including paper, cans and glass)
Hazardous waste, (including asbestos, paint, petroleum products, pesticides, herbicides, waste oil, creosote and chemical compounds)
Dangerous items such as knives, broken glass or other similar hazardous objects, which could cause injury.
Small amounts of cat litter should be double bagged and included in household waste. Large amounts should be disposed of at Household Waste Recycling Centres. Heavy amounts will not be taken in normal household collections.
What bags can I use?
Please ensure that your household waste is securely contained in standard sized (approximate 80 litres) black bags. We will not take larger bags such as wheelie bin liners. We will only collect normal domestic household waste in up to 3 plastic sacks per week.
Provision of black sacks
The Council will provide households with the equivalent of one replacement plastic sack each week, delivered on a roll. If you use these up before the next delivery, you will have to supply your own black sacks until the new supply is delivered. Please ensure if using your own supply, the sacks are of a standard domestic sack size (approximate 80 litres) and strong enough to hold the waste.
If you wish to report an issue with your black sack, such as a missing black sack delivery or to request the extra sack service please use our online Black sack supply service form.
What time does my refuse have to be out?
The scheduled weekday service normally operates between 6am and 2pm. As the refuse collection commences early in the morning your refuse should be made available by 6.30am on the morning of collection, or at the earliest after 7.30pm the night before. Please ensure your waste is placed at the back of the public footpath.
Placing waste out too early
If households place materials out for collection on the public highway and before the morning of their collection, we will write to the address to remind the householder that this is not acceptable.
If letters and education methods are unsuccessful, a householder may be liable to a fixed penalty notice or a much larger fine if convicted in a Magistrates Court.
For further information on fines please see:
If we are unable to identify which household is placing the waste out, we will usually write to all residents in the area as a reminder. If the practice continues we will investigate the contents of the bags in an effort to identify which property is responsible.
When will my refuse be collected?
We will collect your household waste on the same day each week. We collect on the spring and summer bank holidays, we will advise customers of any changes due to Christmas and New Year or adverse weather disruptions.
We can provide an additional collection service or request to collect bulky waste including garden rubbish and larger items of rubbish (e.g. sofas, carpets and fridges) within eight working days of your request. There is a charge for this service, please click here for information on our fees and charges. Waste must be placed on your property as near as possible to the pavement.
Assisted refuse collection
The council may be able to provide help to residents who, through illness or infirmity, are unable to put out their refuse and do not have anyone else to assist them.
If you are someone or know someone who is unable to put out refuse for collection because of serious illness or disability, and if there is no family or helpful neighbour who can assist, please use our Assisted Collections online form or contact us using the details below.
Bank Holiday collection arrangements
Household waste collections take place as normal during bank holidays.
Making a complaint
If you feel we have failed to provide you with good service please contact us and we will endeavour to resolve any concerns you may have. We also have a formal complaints procedure.
Can't find the information you are looking for?
If you require help with something in this section, please contact us.