The Council undertakes special collections (otherwise known as bulky uplifts) for large items from domestic premises. For a small fee, you can get rid of unwanted items quickly and easily - typically within eight working days of your request.

In addition to the Council collection service, a local company called Mason Metals offers a free-of-charge service for certain white goods. For more information visit their webpage, or to book a collection call 01384 79841 from 7am until 5pm.

White goods

Separate collections are scheduled for white goods, which include:

1. Fridges/freezers (special waste) 

2. Cookers (Mason Metals alternative option)

3. Washers (Mason Metals alternative option)

4. Tumble dryers

5. Dishwashers (Mason Metals alternative option)

6. Microwaves

7. Televisions

8. DVD / video recorders

9. Satellite receivers

How do I request a collection?

To request a special collections please use the contact details at the bottom of this page. Requests for next day pickup can be done if the calendar allows and request is logged before 4pm on day of request.

When do collections take place

Please note there is no weekend collection service.

Where do I leave my items for collection?

A collection date will be confirmed with you when you call.

Bulky items to be outside of property on day of collection appointment. You must leave your items in an accessible location outside the property, but not on the public highway (i.e. road or path).

Items must be on residents premises, not footpath or highway. Please note that we will not enter premises to collect items, and only the specified items will be collected.

Please note that you will be charged if we come to collect your items but we are not able to collect them .

Can I put my old items to good use, rather than just scrapping them?

There are several local charities that could make use of items you no longer need but which are in a reasonable condition. We would much rather see items re-used than collected by us and scrapped.

What can be collected by the special collections service?

We can collect bulky waste including garden rubbish and larger items of rubbish (e.g.: sofas and fridges). Items must be on customers property as near to pavement as possible. Please note that branches need to be cut to less than 4 Feet (1.2Mtrs) prior to collection.

How much will it cost?

There are six sizes of bulky collection:

• Small

• Medium

• Large

• Large and small

• Large and medium

• Large and large

Please contact us to discuss the items that you need removing, the price and a day for collection.

How do I pay for the service

This service can be paid for at the point of ordering, by debit or credit card, or if you visit Dudley Council Plus also by cash or cheque.

If you do not have a credit or debit card you can still use the service. Either come to Dudley Council Plus and pay in cash or by cheque, or write to us enclosing a cheque/postal order and your details:

• Name

• Address

• Contact number

• Number of items for collection

• Description of items for collection

Once we have received your payment we will contact you to book a suitable date.

What if I change my mind? Can I get a refund?

Notification of any cancellation must be received before 4:00pm on the previous working day to collection. Cancellations received after deadline will be charged unless crew can be alerted.

What can be taken away?

Because we charge for each item, it's important to make clear distinctions about what 'one' item means. Our guidelines are that if something is of no use on its own then it doesn't count as an item. For example:

• A shed dismantled into its sides, roof, floor etc counts as one item - a roof of a shed is useless without the rest to hold it up...

• ...but a three piece suite counts as three items - the chairs would be perfectly useable without the sofa.

• Similarly a bathroom suite cannot be one item - a toilet doesn't require a bath to be useful.

What items will the council not collect?

The following items will not be collected:

• AGA type cooker
• Asbestos 
• Boiler
• Builders materials including cement, rubble, soil, etc.
• Bunker
• Car battery
• Car engines – heavy metal items
• Car wheels
• Ceramic sinks, wc’s, pedestals, tiles
• Enamel or cast iron bath
• Fluorescent tubes - sunbeds
• Glass
• Liquids, i.e. cooking oil, paints
• Metal and steel
• Oil
• Organs (full size)
• Slide (metal frames)
• Swing (metal frames)
• Tyres

The following garden waste items will not be taken

• Bundles more than 4ft/1.2mts long
• Trees/branches more than 75mm / 3inches diameter
• Loose waste, rubble, masonry, soil, tree stumps, animal faeces, dead animals, turf

Report a problem

Collection Issues Online form 

Street Cleansing Report Form