Information on conditions of sale for Dudley Borough Halls.
- By purchasing a ticket by telephone, over the counter, via the website, or via an agency, you are agreeing to these terms and conditions of sale.
- Tickets are sold by Dudley Council on behalf of producers, promoters and event organisers.
- We reserve the right to make alterations to the advertised programme or casting where unavoidable.
- Tickets are offered for sale subject to availability. We reserve the right to amend ticket prices and seating areas at any time.
- Please check your booking confirmation and tickets carefully as mistakes cannot always be rectified after the event.
- Dudley Council reserves the right to make additional targeted special ticket offers in addition to those published in brochures or on websites from time to time, and to withdraw them at any time.
- Tickets are sold for use by the buyer only (and his or her party) and are not for resale for commercial gain by the holder. We reserve the right to cancel tickets and refuse entry should we have reason to believe this condition has not been respected.
- Tickets cannot be cancelled and are non-refundable.
- In certain circumstances, e.g. cancellation of a performance, the face value of a ticket may be refundable: however all other consequential losses are not. If an event is cancelled in advance we will make reasonable attempts to contact you using the details you have provided.
- Charges and allocations may vary and patrons are advised to check carefully when making their booking through an agency.
- Agency sales may be subject to different terms and conditions.
- We can accept no responsibility for tickets or services purchased via an agency or third party, including group bookers.
Counter Sales
There is no booking fee or transaction charge regardless of whether you pay by cash or debit/credit card.
Telephone Sales
There is a £2.60 transaction charge per booking, plus a £1.55 charge for postage of the tickets to the cardholder's address if required.
Online Sales
There is a £1.55 booking fee per ticket, plus a £1.55 charge per ticket for postage of the tickets to the cardholder's address if required.
Please note that the transaction charges and booking fees pay for commissions charged by credit card companies and any balance is retained by DMBC as a contribution to the costs of operating the ticketing service.
For tickets purchased via an external ticket agent, please check their website carefully as booking fees may vary.
- We reserve the right to refuse admission where we believe other patrons' comfort, enjoyment or security may be affected.
- Latecomers will only be admitted to the auditorium at a suitable break in the performance, and may have to sit in alternative seats.
- All patrons, including babes in arms, must be in possession of a valid ticket before entering the auditorium.
- Patrons aged under 16 years must be accompanied by an adult aged 18 years or over.
- Published advice about age suitability for any show is offered as a guide only. Please check the specific guidance when booking.
- For your security we reserve the right to carry out bag searches upon arrival at the venue.
- Unauthorised photography or recording is not permitted within the auditorium.
- Only drinks purchased at our bars can be taken into the auditorium in the plastic glasses provided.
- Smoking or vaping is not permitted anywhere on the premises.
- Please note that at certain events people around you may stand.