Residents can continue to make any service requests through MyDudley at any time and as always we would ask people to monitor weather forecasts, plan ahead of any journeys and drive to the conditions.
Page updated: 15/01/26 14:38
Recycling and waste collections
Here’s what you need to know following disrupted collections over the past two weeks, due to the weather and the additional waste and recycling generated at Christmas and New Year:
Thursday/Friday missed black bins (general waste)
- We will not be returning to collect any missed black bin collections from Thursday 8/Friday 9 January.
- Instead, due to the additional waste generated at this time of year, on your next collection day, you can put out up to 3 extra bags (applies to Thursday and Friday collection days only).
Recycling
- Missed collection last week? Crews will return this week to clear the backlog.
- Leave your blue and green bags and black box at the kerbside.
Services aim to return to normal from Monday 19 January.
Residents can continue to make any service requests through MyDudley at any time and as always we would ask people to monitor weather forecasts, plan ahead of any journeys and drive to the conditions.
Gritting
Take care if you're out and about and allow more time for your journeys.
Housing repairs
We are prioritising emergency repairs to ensure the safety of our residents. If your call is not urgent please log your issue online at MyDudley. Thank you for your understanding.
Trees
- Urgent - 0300 555 2345
- Non-urgent - Trees report
We are prioritising trees which are obstructing the highways and footways. If the tree has fallen and is on the ground, you can report this and we will attend as soon as resources are available. Please note if the tree has hazard tape attached, or around the location, you do not need to report this.
MyDudley and Dudley Council Plus
MyDudley
Remember, you can report issues via MyDudley.
Dudley Council Plus
Due to the recent severe weather, council services may be disrupted and wait times could be longer than usual. If your call is of a non-urgent nature, you may wish to contact us at another time or report your issue online at MyDudley. We appreciate your patience and understanding during this period.
Social media and bulletins
Keep up to date via
You can also sign up to regular bulletins for information on the council's news, service, events and other information.
Emergency and out of hours
Emergency
To report any Council emergency, our phonelines are open 24/7.
- Housing repairs - 0300 555 8283
- All other services - 0300 555 2345
Follow the instructions to speak to an appropriate advisor.
Out of hours
If you need to contact us in an emergency out of hours, please call Dudley Council Plus 0300 555 2345.