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Payment Methods

You can use any of the payment methods below to make your payments including housing rent, garage rent and contents insurance.

Direct Debit

Direct Debit 

You can pay your rent, garage or insurance account by Direct Debit

If you pay your rent by Direct Debit, you will be entered into our monthly prize draw to win £100 supermarket voucher

Payment Dates

  • Monthly on the 6th, 14th, 21st or last working day of the month 

  • Weekly on a Friday

To apply

  • Please call the Housing Direct Debit Team on 01384 815024 (office hours) 

  • Download and complete the Housing Rent / Insurance form at the bottom of the page 

  • Collect a Direct Debit form from Dudley Council Plus, Castle Street, Dudley (office hours)

 

Standing Order

Standing Order is where you instruct your bank to pay Dudley Council a fixed regular payment

To set up a Standing Order print off the form at the bottom of the page, fill in your details and take it to your bank

 

Online Housing Payments (24 hours)

For online payments you will need your account number and your debit or credit card number

Please note there is a charge if you pay by credit card. The rates will be displayed at point of payment 

 

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Pay by Phone (24 hours)

Telephone "Call pay" on 0300 555 7000

Please have your account number and your debit or credit card number when you call

Please note there is a charge if you pay by credit card. The rates will be displayed at point of payment

 

Rent payment cards

Over the Counter 

Pay in person at your Post Office, PayPoint or PayZone outlets (cash only)

To make a payment you will need one of our payment cards

Payment must be a minimum of £5.00

 You can also pay at Dudley Council Plus using the Kiosk (cash only).

To make a payment you will need a rent account reference.

Please keep this receipt as proof of payment.

 

Payment cards 

To order a payment card either:

  • Telephone Dudley Council Plus on 0300 555 2345

  • Use the: Order Form

 For any further rent information or comments please email Housing Rent Information 


Payroll Deduction for DMBC employees

Council employees can pay their housing rent by payroll deduction. Your monthly rent is deducted from your salary and paid directly to your rent account

For further information phone 01384 815024

 

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Rent Calendar 

All tenants are provided with a payment calendar. This can be used to keep a record of payments made - it is not intended as a receipting document.

To view this year’s rent calendar please see related document below.

For further information on payment methods please contact Dudley Council Plus on 0300 555 2345 (normal office hours Monday to Friday and Saturday morning) or e-mail:  rentinfo.housing@dudley.gov.uk