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Council homes repairs and improvements

It is the Council’s responsibility to maintain its property to a ‘decent’ standard.

However, some repairs are the responsibility of the tenant. These are detailed in the Tenants' Handbook - Your repairs and improvements [pdf / 401KB].

Dudley Council has a dedicated Repairs Management Centre which is staffed by operators who are well trained and committed to providing a quality service to all tenants. The centre boasts state of the art telephone technology and computer software, ensuring that your repair enquiries are dealt with quickly and effectively.

If, after your repairs have been carried out, you find excess waste left behind by Council employees, please phone us on 0300 555 8283 to report it.

Please click on a link below to jump to the related section within the page or see the documents at the bottom of the page for repairs information:

 

How to report a repair

There are two ways for you to report your fault:

Call the Repairs Management Centre on 0300 555 8283 - the centre operates from 8am to 8pm, 7 days a week, for routine and urgent repairs, and will deal with all emergency repairs outside of these hours.

or

On-line – simply log the details onto our repairs system via Interfinder. When you report a fault it is important that you give us as much information as possible. To help you, the Interfinder link contains a number of labelled diagrams to help you to describe the fault in your home.

Repairs appointments

We will always try to offer you a convenient appointment for your repair work to be undertaken or for an officer to visit. Timeslots are available as follows:

  • All day - morning or afternoon
  • Morning (AM)
  • Evening (PM)
  • Avoiding school runs

 

Security

Before you allow anyone access to your home you should insist on seeing their Identification Card. All Council employees and its approved contractors are issued with identity cards.

If you have any concerns regarding a caller please contact our Repairs Management Centre on 0300 555 8283.

Gas servicing

Housing Services is responsible for carrying out an annual safety check of all gas appliances belonging to the Council in our housing stock.

The Council also service tenants own gas appliances (excluding cookers), however, do not repair if found defective.

:: more on gas servicing

Adapting homes

If you are a Council tenant and require adaptations to your home please contact us on 0300 555 2345.

If the Council needs to improve or modernise your property, or, adapt it for your specific needs, it may be necessary to offer you alternative temporary accommodation while the work takes place.

A tenant requiring adaptation of their property will have been assessed for their long-term needs, usually by an Occupational Therapist, and these adaptations will be carried out to their permanent address. Alternative temporary accommodation will only receive the minimum of temporary adaptations needed to make it habitable in the short term.

Tenants choice showroom

Tenants choice does exactly what it says on the tin, provides choice to tenants about the types of items they have in their home.

When Dudley Council is carrying out work in a tenant’s property such as replacing kitchens or bathrooms, tenants are able to choose the style and colours of materials used.

With the launch of the borough’s first tenants choice showroom at Dudley Library, council housing tenants who are having replacement items in their home are able to check out their options in the showroom on the ground floor of Dudley Library, St James’s Road, Dudley.

:: more on tenants choice showroom

Instructions for enclosed light fittings

It is the responsibility of tenants in most instances to replace bulbs/lamps within your property (not communal areas). These include:

  • Light bulbs (including fluorescent strip lights)
  • Security lights
  • Enclosed fittings including bathroom lighting

 

The only exception to the tenant being responsible is that we will undertake the work for elderly and disabled residents for bathroom and security lights.

:: more on instructions for enclosed light fittings

Condensation

An average family produces over 2 gallons of moisture every day. This moisture needs to escape.

Mould forms where condensation cannot dry out so your home needs fresh air as well as heat. Fresh air helps dry out surfaces. All households can suffer from condensation but there are simple ways of controlling it.

:: more on condensation

Freephone facilities

There are 'freephones' in various locations around the borough, so that you can call us. The 'freephones' have been located in special booths clearly identifiable as Dudley Council freephone. All you have to do is pick up the phone. No need to dial. No money to pay. Then just select from the options given.

:: more on freephone facilities

Customer satisfaction

We are committed to improving the services we provide to our customers. We work hard to get things right, but we know there is often room for improvement. By asking customers what they think, we can identify where things could be better and take the necessary steps.

Please complete survey forms if you are sent them – or write in if you have ideas about how our services could be improved.

Use the below links to make a complaint or compliment or for more information on our performance:

  • pdf
  • Asbestos in the home [pdf / 156KB] We often get asked about asbestos in our properties and whether it is a danger to anyone living there. This leaflet explains why it is there, how Dudley Council manages asbestos and provides you with general advice.