It is the Council’s responsibility to maintain its property to a ‘decent’ standard.
However, some repairs are the responsibility of the tenant. These are detailed in the Tenants' Handbook - Your repairs and improvements [pdf / 293KB].
Dudley Council has a dedicated Repairs Management Centre which is staffed by operators who are well trained and committed to providing a quality service to all tenants. The centre boasts state of the art telephone technology and computer software, ensuring that your repair enquiries are dealt with quickly and effectively.
If, after your repairs have been carried out, you find excess waste left behind by Council employees, please phone us on 0300 555 8283 to report it.
Please click on a link below to jump to the related section within the page or see the documents at the bottom of the page for repairs information:
There are two ways for you to report your fault:
Call the Repairs Management Centre on 0300 555 8283 - the centre operates from 8am to 8pm, 7 days a week, for routine and urgent repairs, and will deal with all emergency repairs outside of these hours.
On-line – simply log the details onto our repairs system via Interfinder. When you report a fault it is important that you give us as much information as possible. To help you, the Interfinder link contains a number of labelled diagrams to help you to describe the fault in your home.
You can download a free app to contact the council about a multitude of services, including reporting repairs. To get the free app simply go to your app store and search Dudley Council and then download it to your mobile device. The add is called ‘Dudley Council’. To report any repairs select ‘housing repairs’ from the app - it will show you the status of the repairs you have reported and give you the option to report a new repair. You are then guided through option categories, enabling us to gather as much information as possible – you can even submit a photograph as a visual aid.
If you have digital television with interactive services, you can report your repair from the comfort of your living room. Reporting a repair is available 24-hours a day, seven days a week, via the interactive button on your remote control. If you would like to view the service online go to www.lookinglocal.gov.uk.
Tenants who are deaf/hard of hearing who need to report repairs
If you are deaf or hard of hearing you can use our special text service to report your repair issues from your mobile phone. The number to text your message to is 07797 870353. Please note this service should not be used by tenants who do not have a hearing impairment.
We will always try to offer you a convenient appointment for your repair work to be undertaken or for an officer to visit. Timeslots are available as follows:
- All day - morning or afternoon
- Morning (AM)
- Evening (PM)
- Avoiding school runs
Before you allow anyone access to your home you should insist on seeing their Identification Card. All Council employees and its approved contractors are issued with identity cards.
If you have any concerns regarding a caller please contact our Repairs Management Centre on 0300 555 8283.
It is very important that you let us know as soon as possible if you are unable to keep the appointment for our operative to visit your property. Simply call 0300 555 8283.
Housing Services is responsible for carrying out an annual safety check of all gas appliances belonging to the Council in our housing stock.
The Council also service tenants own gas appliances (excluding cookers), however, do not repair if found defective.
:: more on gas servicing
If you are a Council tenant and require adaptations to your home please contact us on 0300 555 2345.
If the Council needs to improve or modernise your property, or, adapt it for your specific needs, it may be necessary to offer you alternative temporary accommodation while the work takes place.
A tenant requiring adaptation of their property will have been assessed for their long-term needs, usually by an Occupational Therapist, and these adaptations will be carried out to their permanent address. Alternative temporary accommodation will only receive the minimum of temporary adaptations needed to make it habitable in the short term.
It is the responsibility of tenants in most instances to replace bulbs/lamps within your property (not communal areas). These include:
- Light bulbs (including fluorescent strip lights)
- Security lights
- Enclosed fittings including bathroom lighting
The only exception to the tenant being responsible is that we will undertake the work for elderly and disabled residents for bathroom and security lights.
:: more on instructions for enclosed light fittings
An average family produces over 2 gallons of moisture every day. This moisture needs to escape.
Mould forms where condensation cannot dry out so your home needs fresh air as well as heat. Fresh air helps dry out surfaces. All households can suffer from condensation but there are simple ways of controlling it.
:: more on condensation
Domestic hot and cold water systems can provide an environment where legionella bacteria may grow. This can cause ‘Legionnaires’ Disease’ - a potentially serious form of pneumonia, together with other less severe health conditions. These are all caused by inhalation of very small droplets (aerosol) of contaminated water containing legionella bacteria. With a few simple controls however, the risk of ill health is extremely low. Find out how to prevent this bacteria: Legionella factsheet.
There are 'freephones' in various locations around the borough, so that you can call us. The 'freephones' have been located in special booths clearly identifiable as Dudley Council freephone. All you have to do is pick up the phone. No need to dial. No money to pay. Then just select from the options given.
:: more on freephone facilities
We are committed to improving the services we provide to our customers. We work hard to get things right, but we know there is often room for improvement. By asking customers what they think, we can identify where things could be better and take the necessary steps.
Please complete survey forms if you are sent them – or write in if you have ideas about how our services could be improved.
Use the below links to make a complaint or compliment or for more information on our performance: