Taxis in Dudley

The following information aims to ensure your journey home is a safe one and to help you identify legitimate taxi vehicles and drivers licenced to operate by Dudley MBC. The information on this page is available as a poster or leaflet from the Licensing Section 5 Ednam Road Dudley DY1 1HL, tel: 01384 815377.

For your safety all taxis and private hire vehicles licensed in Dudley Council must be properly insured, pass regular checks for road worthiness and drivers must meet stringent standards. All our licensed drivers are expected to behave in a courteous manner, so please treat drivers with the same courteousy.

To report a concern or complaint write to Dudley Council's Licensing Section at 5 Ednam Road, Dudley DY1 1HL or call 01384 815377 . Please make a note of the registration number and / or driver number.

Be Safe

• Don't drink and drive

• Use public transport (call Centro on 0121 200 2700 - 7.30am to10.30pm)
• Use a licensed private hire vehicle or taxi (hackney carriage / black cab)

Private Hire Vehicles

Taxi Driver Identification - Private Hire

All private hire drivers must wear a circular yellow badge which shows their licence number and they must also wear a blue identity badge that shows their photograph and licence number. The identity badge must also be displayed in the vehicle and they must match.

About Private Hire Vehicles

• All private hire vehicles licenced by Dudley Council are white in colour
• Each saloon vehicle must display a roof sign and a metal plate to the rear
• The registration number of the vehicle and the plate number should match the numbers on the roof sign

Helpful Tips (Private Hire)

• Before you get into a private hire vehicle or taxi - check it is licensed as unlicensed vehicles are not insured to carry you
• Always book private hire vehicles through a licensed operator. Give details of where and when you want to be picked up, your destination and ask how much the journey will cost. It is up to you to decide if the cost is acceptable
• Do not flag down a private hire vehicle from the roadside. It is ILLEGAL for a driver to of a private hire vehicle to pick you up. If there is an accident, you could be uninsured

Hackney Carriage / Black Cabs

Taxi Driver Identification - Hackney Carriage / Black Cab

All drivers of hackney carriage vehicles must wear a circular yellow badge which shows their licence number and they must also wear a yellow identity badge that shows their photograph and licence number. The identity badge must also be displayed in the vehicle and they must match.

About a Licensed Taxi (Hackney Carriage / Black Cabs)

• All taxis licenced by Dudley Council are purpose built (not white) and have a metal plate on the rear of the vehicle

• All of these vehicles have been adapted to carry passengers who use wheelchairs - check with the Council's Licensing Section at 5 Ednam Road, Dudley DY1 1HL, tel: 01384 815377 for details
• You can book a taxi through a licensed operator and you can hail a taxi in the street or hire one at a taxi rank without pre-arrangement

Helpful Tips (Hackney Carriage / Black Cabs)

• Make sure the driver uses the meter - you should not be charged more than the fare shown

• Details of the current fare tarrif can be obtained from the Council's Licensing Section (5 Ednam Road, Dudley DY1 1HL Tel: 01384 815377)
• For your safety and protection - make sure you know the difference between licenced hire vehicles and taxis  

Taxis in Dudley

•  List of Taxi Operators Licenced in Dudley

Wheelchair Access

A leaflet containing information about wheelchair access is available from the Licensing Office or can be downloaded from the foot of this page.