This accessibility statement applies to Housing Repairs.
This website is managed by Dudley Metropolitan Borough Council and the technical solution is provided by an external 3rd party supplier.
This accessibility statement for the Dudley web site and sub-domains contains full details on feedback, how to report issues and the enforcement procedure. Below covers specific technical information and compliance status for Housing Repairs.
Technical information about this website’s accessibility
Dudley Metropolitan Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below;
Non-accessible content
The content listed below is non-accessible for the following reasons on Housing Repairs.
The site is provided to us by an external 3rd supplier. They have identified issues with the existing site and are currently working on a new version as a direct replacement due December 2020.
Non-compliance with the accessibility regulations
- A 1.3.1 No headings on page
2 instances - Site is due to be replaced with a new version by the 3rd party supplier. - A 1.3.1 HTML is used to format content
1 instance - Site is due to be replaced with a new version by the 3rd party supplier. - A 2.4.2 Webpage has multiple title elements or no title element
1 instance - Site is due to be replaced with a new version by the 3rd party supplier. - A 3.1.1 Language of the page has not been set
2 instances - Site is due to be replaced with a new version by the 3rd party supplier. - A 4.1.2 Frame is missing a description
1 instance - - Site is due to be replaced with a new version by the 3rd party supplier.
Disproportionate burden
With the exception of those listed below, none of the existing issues on Housing Repairs are classed as a disproportionate burden to solve.
- The existing site is dependent on Adobe Flash Player. HTML 5 standards will used in the new version.
- Existing office documentation such as Microsoft Word (.DOC or .DOCX) and Adobe Acrobat (.PDF).
This is a failure of 4.1.2 Name, Role Value.
We are reviewing procedures for creating accessible office documentation.
Content that's not within the scope of the accessibility regulations
- The regulations do not require us to fix office documentation published before 23rd September 2018 if they are not essential.
What we're doing to improve accessibility
The Housing Repairs site is monitored for accessibility by an automated tool;
- SiteImprove - a subscription service that also includes analytics, quality assurance for all pages. SiteImprove provides three levels of accessibility warnings based on the WCAG 2.1 Criterions are divided into errors, warnings and reviews.
Housing Repairs is currently marked at 87.5/100 for accessibility compliance.
This tool is regularly monitored.
Preparation of this accessibility statement
This statement was prepared 14th September 2020.
The Housing Repairs site is tested weekly using the SiteImprove subscription service.