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Consumer Advice is provided by our partner organisation, the Citizens Advice Consumer Service (CACS). They will record details of your complaint and provide advice on your consumer rights.

If you are a consumer and need some advice about goods or services you have bought you can visit the Citizens Advice Consumer Service website. The website also contains information to help you avoid problems in future.

Making a complaint

You can speak to a Citizens Advice Consumer Service advisor over the telephone please call 03454 04 05 06.

If necessary, details of your complaint will be sent to us or the relevant Trading Standards department in order to ensure patterns of poor trading practices by particular businesses can be identified and, if necessary, further action taken.

Fix-a-Home Approved Trader Scheme

Dudley Trading Standards in partnership with Age UK Dudley also operate a ‘Fix-a-Home’ Approved Trader Scheme to help Dudley residents choose a reliable trader to carry out maintenance work around their homes.

Confidential reporting

Trading Standards relies on information from members of the public and businesses to catch criminals. If you can, please let us know about illegal activities through the Referrals and Contact Us page.


Dudley Trading Standards promotes fair trading practices in Dudley.

We have a statutory duty to enforce a wide range of consumer protection legislation and we also provide advice to local businesses to help them comply with consumer protection laws.

Trading Standards Officers ensure compliance with consumer protection legislation through a combination of inspecting premises, investigating complaints and carrying out proactive work, such as product safety surveys and test purchasing exercises of age-restricted goods.

Where necessary, trading standards may instigate legal proceedings against traders, for example on matters such as unsafe goods and when traders have deliberately misled consumers.

Read the latest Trading Standards information

For more information about Dudley Trading Standards, visit these pages or follow our twitter feed @myDudleyTSO to get the latest advice and information.

Contact Details

Trading Standards, 4 Ednam Road, Dudley, West Midlands DY1 1HL

Telephone Consumers 03454 040506 or Businesses 01384 817997 Fax 01384 814455

Out of Hours Telephone Citizens Advice Consumer Helpline 03454 040506 Bogus Caller Hotline 01384 812045

09:00 – 17:00 Monday to Friday only

You can Request Service From the Form below