Trading Standards enforce a wide range of environmental and consumer legislation by investigating complaints, inspecting and advising businesses, and taking legal matters where necessary.
Consumer Advice is provided by our partner organisation, the Citizens Advice Consumer Service (CACS). They will record details of your complaint and provide advice on your consumer rights.
If you are a consumer and need some advice about goods or services you have bought you can visit the Citizens Advice Consumer Service website. The website also contains information to help you avoid problems in future.
Follow our twitter feed @myDudleyTSO to get the latest advice and information, or view the documents below.
Online complaint: Citizens Advice Consumer Service
Telephone helpline: 03454 040506
Telephone lines open Monday to Friday 9am to 5pm (except bank holidays). Calls to the helpline cost up to 9p per minute from a landline. If you're calling from a mobile, it'll cost between 3p and 40p per minute - if you have inclusive minutes it's the same as calling a landline.
Out of Hours Telephone: 03454 040506
Bogus Caller Hotline: 01384 812045
Action Fraud: 0300 123 2040
Our Trading Standards team relies on information from members of the public, businesses and organisations to catch criminals who trade in illegal goods and use scams to target vulnerable people.
The issues we need you to tell us about:
If you can provide information about the sale of illegal goods or scams, please let us know via our online reporting form or by our hotline on 01384 814600.
Do not use this online reporting form for supplying information if you need advice or for making a consumer complaint. This form is just for reporting an issue listed above which may provide Trading Standards with intelligence to be investigated. If you need advice or wish to make a consumer complaint, please use the link to the Citizens Advice Consumer Service in the section above.
Telephone: 01384 817997
Opening hours: 9.00am–5.00pm Monday to Friday (excluding bank holidays)