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Trading Standards enforce a wide range of environmental and consumer legislation by investigating complaints, inspecting and advising businesses, and taking legal matters where necessary.

Consumer Advice is provided by our partner organisation, the Citizens Advice Consumer Service (CACS). They will record details of your complaint and provide advice on your consumer rights.

If you are a consumer and need some advice about goods or services you have bought you can visit the Citizens Advice Consumer Service website. The website also contains information to help you avoid problems in future.

Making a complaint

You can speak to a Citizens Advice Consumer Service advisor over the telephone please call 03454 04 05 06.

If necessary, details of your complaint will be sent to us or the relevant Trading Standards department in order to ensure patterns of poor trading practices by particular businesses can be identified and, if necessary, further action taken.

Fix-a-Home Approved Trader Scheme

Dudley Trading Standards in partnership with Age UK Dudley also operate a ‘Fix-a-Home’ Approved Trader Scheme to help Dudley residents choose a reliable trader to carry out maintenance work around their homes.

Confidential reporting

Trading Standards relies on information from members of the public and businesses to catch criminals. Please let us know about illegal activities through the 'Trading Standards- Submitting Information' form below.

You can submit your information anonymously, however providing your contact details may assist in our investigations.

Businesses

Dudley Trading Standards promotes fair trading practices in Dudley.

We have a statutory duty to enforce a wide range of consumer protection legislation and we also provide advice to local businesses to help them comply with consumer protection laws.

Trading Standards Officers ensure compliance with consumer protection legislation through a combination of inspecting premises, investigating complaints and carrying out proactive work, such as product safety surveys and test purchasing exercises of age-restricted goods.

Where necessary, trading standards may instigate legal proceedings against traders, for example on matters such as unsafe goods and when traders have deliberately misled consumers.

Further Information

About Us

Find out more about what we do, and how we can help you.

About Us

Business Advice

The Chartered Trading Standards Institute's Business Companion website provides comprehensive, free guidance for businesses who need to know about trading standards and consumer protection legislation. Topics covered within the Business Companion website include underage sales, food and drink, product safety and activities regarding animals, agriculture, weights and measures and other business information.

(You can also contact us via our Business Advice line 01384 817997, please note however that we do not offer businesses contractual advice. For such matters you will need to contact a solicitor or relevant trade body if you are a member.)

See more on:

Approved Traders- The Fix-A-Home Scheme

Dudley Trading Standards and Age UK Dudley often get telephone calls from people who need someone to do repairs or small jobs to their homes. We decided to put together this list, which we call `Fix a Home` to meet this need.

Traders may have applied, been invited or been recommended by a satisfied customer, to be included on the list. We have tried to include only reliable trades people who will do a good job at a fair price, although we should point out that the price is not subsidised by anybody or discounted to users of this list. Traders on our list go through a selection process and will have made certain commitments before being accepted.

See more on the Approved Traders- The Fix-A-Scheme

Rogue Traders and Scams

Rogue Traders and scams are misleading or fraudulent schemes designed to cheat businesses and consumers out of money, or by providing a poor service for an extortionate price. 

Find out more on rogue traders and scams, and how we can help you.

Underage Sales

Legislation prohibits the sale of certain products to persons under certain ages. We enforce legislation that restricts the sale of goods that may be harmful to young persons, including;

  • Cigarettes and tobacco products
  • Fireworks
  • Video recordings (DVDs, videos, games)
  • Intoxicating substances
  • Butane gas, fluid cigarette lighter refills
  • National Lottery
  • Alcohol
  • Liqueur chocolates
  • Offensive weapons
  • Spray paints

Laws related to underage sales exist to safeguard the health of young people and reduce community disorder.

Advice for retailers
Guidance for retailers on age restrictions and the relevant Legislation is available on the Business Companion website.

Report underage sales
If you know of a retailer selling age restricted products to people under the age of 18, you can report it to Trading Standards (using the contact details at the bottom of this web page).

Proof of age
You can apply for a proof of age card from the Citizencard website.

As part of the Proof of Age Standards Scheme, if you are a retailer you can request a free retail support pack to promote the No Id - No Sale campaign.

Volunteer to be an Underage Sales Test Purchaser

Dudley Trading Standards is responsible for enforcing Consumer Legislation in relation to the sale of age restricted products such as tobacco, alcohol, fireworks, solvents and knives. The law prohibits the sale of these products to individuals under a certain age as many present a real threat to their health. For example - You have to be 18 to purchase alcohol.

We are looking for volunteers aged between 13 and 16½ years of age to assist us in our test purchasing operations. As the volunteer you would assist the department in conducting checks on local businesses as you attempt to buy age restricted products (such as alcohol).

If you are interested in a career in law enforcement, then this would help in giving you some experience in a law enforcement setting.

When will testing take place?

Test purchasing is carried out during school holidays, evenings and weekends.

Permission from your parent(s) or guardian(s) will be required.

How to volunteer

If you would like more information or to express an interest, then please contact us using the details at the bottom of the page.

We will need to know your name and age along with your parent(s) or guardian(s) contact telephone number.

Weights and Measures

Trading Standards in conjunction with the National Measurement Office regulate trade using weights and measures.

Both the accuracy of the equipment (weighing or measuring equipment) used in transactions and the way in which the equipment is used is controlled. This is checked by Trading Standards by conducting inspections of premises and also by investigating in response to consumer complaints.

Businesses looking to have equipment tested for compliance with weights and measures laws are able to use Trading Standards facilities (charges apply, see Fees and Charges). Dudley Trading Standards offers a limited number of equipment tests, please contact us for more details.

Fee Information

Read the latest Trading Standards information

Follow our twitter feed @myDudleyTSO to get the latest advice and information, or view the documents below.

Contact Us

  • Online complaintCitizens Advice Consumer Service

    Telephone helpline: 03454 040506

    Telephone lines open Monday to Friday 9am to 5pm (except bank holidays). Calls to the helpline cost up to 9p per minute from a landline. If you're calling from a mobile, it'll cost between 3p and 40p per minute - if you have inclusive minutes it's the same as calling a landline.

    Out of Hours Telephone: 03454 040506

    Bogus Caller Hotline: 01384 812045

    Action Fraud: 0300 123 2040

  • Our Trading Standards team relies on information from members of the public, businesses and organisations to catch criminals who trade in illegal goods and use scams to target vulnerable people.

    The issues we need you to tell us about:

    • The sale of counterfeit or illegally-imported tobacco and cigarettes
    • Traders calling on vulnerable residents to offer gardening, roofing and driveway work etc.
    • Supplying counterfeit goods
    • Traders exploiting vulnerable residents by selling them over priced or misdescribed goods or services
    • Traders supplying age restricted products, for example tobacco, alcohol, knives, fireworks to children
    • Illegal money lending activity, known as loan sharks (matter will be passed to the national Illegal Money Lending team)

    If you can provide information about the sale of illegal goods or scams, please let us know via our online reporting form or by our hotline on 01384 814600.

    Do not use this online reporting form for supplying information if you need advice or for making a consumer complaint. This form is just for reporting an issue listed above which may provide Trading Standards with intelligence to be investigated. If you need advice or wish to make a consumer complaint, please use the link to the Citizens Advice Consumer Service in the section above.

  • Telephone: 01384 817997

    Opening hours: 9.00am–5.00pm Monday to Friday (excluding bank holidays)