Trading Standards enforce a wide range of environmental and consumer legislation by investigating complaints, inspecting and advising businesses, and taking legal matters where necessary.
Speak to a Citizens Advice Consumer Service advisor over the telephone on 03454 04 05 06.
You can submit your information anonymously, but providing your contact details may assist in our investigations.
Browse our database of reliable approved traders to carry out maintenance work in and around your home.
If you think you may have been targeted by a rogue trader or a scam, find out more and how we can help you.
The Dudley Council work in partnership with the Citizens Advice Consumer Service (CACS). Please visit CACS for details on how to report an incident. They will record details of your complaint, provide advice on your consumer rights, and will then forward your complaint on to the relevant Trading Standards department or police.
You will also be able to access information and guidance on avoiding problems in the future.
Follow our twitter feed @myDudleyTSO to get the latest advice and information, or view the documents below.
Online complaint: Citizens Advice Consumer Service
Telephone helpline: 03454 040506
Telephone lines open Monday to Friday 9am to 5pm (except bank holidays). Calls to the helpline cost up to 9p per minute from a landline. If you're calling from a mobile, it'll cost between 3p and 40p per minute - if you have inclusive minutes it's the same as calling a landline.
Out of Hours Telephone: 03454 040506
Bogus Caller Hotline: 01384 812045
Action Fraud: 0300 123 2040
Telephone: 01384 817997
Opening hours: 9.00am–5.00pm Monday to Friday (excluding bank holidays)