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Environmental Health

The protection of our environment is important for human health. The adverse impacts of the environment on health are therefore important to us.

Food Safety

There are over 2600 food businesses in Dudley supplying food to residents and visitors to the borough. The Council's dedicated team of food safety officers ensure that food is safe to eat and labelled and handled properly.


We deal with smoke emissions from domestic and industrial premises and noise, as well as enforcing the provisions of pollution, prevention and control.

Public health

Environmental health has an important contribution to make to improving public health and reducing health inequalities.

Licences, permits and registrations

We issue a range of Environmental Health related licences, permits and registrations. Our aim is to protect the health, safety and welfare of employees and members of the public within Dudley, the wellbeing of animals and to protect the environment.

Animal health and welfare

We are responsible for ensuring satisfactory animal welfare standards, and will investigate any complaints about businesses or concerns about animal welfare within Dudley.

Zero Tolerance Policy

We treat everyone with courtesy and respect and ask for the same in return. We ask that you treat all staff courteously without violence, abuse or harassment.

Any behaviour, whether that be verbal, physical or in writing, which causes staff to feel uncomfortable, embarrassed or threatened, is totally unacceptable.

The Zero Tolerance policy includes abuse, aggression or threats made in person, over the telephone, in an online meeting, or in written communication, including on social media. The service considers threatening behaviour to be:

  • Attempted or actual aggressive, threatening or physical actions made towards any member of staff
  • The use of aggressive, threatening or abusive language, (including raising of the voice, swearing, shouting or in writing) which threatens or intimidates staff

Any instance or threat of physical abuse will be reported to the police. Instances of abusive/threatening behaviour from a resident will be reported to the Head of Service. Breach of the Zero Tolerance policy will result in an end to any further support.

We hope you understand the reason for this policy which is designed to keep our staff safe.