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Listed Traders: The Fix-a-Home Scheme

The Fix-a-Home scheme is our list of reputable tradespeople to carry out maintenance work in your home.

These tradespeople have applied, been invited, or have been recommended by satisfied customers.

We include only reliable tradespeople who will do a good job at a fair price. Our traders go through a selection process and have made certain commitments before being accepted - see our Code of Practice.

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Fix-a-Home Code of Practice (DOCX 35.92KB)

We should also point out that the price is not subsidised nor discounted to users of this list.

We know things can sometimes go wrong with jobs or repairs, even in the best run organisations. We hope that the traders on our list will make sure that things are put right if this does happen.

Dudley Trading Standards cannot be held accountable for any dispute resulting from the use of a listed trader. Trading Standards cannot accept any liability for, nor underwrite the quality of work done by listed traders.

If you are dissatisfied with any work, please inform the Citizens Advice Consumer Service, so that the matter can be looked into. We will give you as much help as possible to resolve the dispute.

Remember

  • Always get at least three written quotes that list all the work to be carried out
  • If not using Fix-a-Home, beware of traders that only have a mobile telephone number and do not give official business documents that include an address
  • Do not pay in advance - only pay when the work is finished and you are satisfied
  • Always get a written receipt for any money paid
  • Do not choose a contractor just because they offer a generous guarantee. A guarantee will be worthless if the trader goes out of business

Know your rights

  • Always ensure you are given pre-contract information detailing the work to be done, by whom, and your cancellation rights if these apply, in writing
  • Never allow a trader to force you to sign away your cancellation rights - it is illegal
  • Never allow a trader to start work there and then. Give yourself time to think about whether you really want or need the work to be carried out
  • Never pay for work in full before it is completed. A legitimate trader will never ask for anything more than a small deposit
  • Always ask for a receipt detailing work done. If a trader refuses to do this, do not pay them and contact Trading Standards

You can download the Fix-a-Home Directory or click on one of the categories below.

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Fix-a-Home Directory 2024-2025 (PDF 0.66MB)

Customer Satisfaction

If you have used one of the traders from our list, we would appreciate you completing a Customer Satisfaction Survey. Your comments will help us to ensure future clients benefit from the best we can offer. Please email your completed survey to trading.standards@dudley.gov.uk

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Customer satisfaction survey (DOCX 25.93KB)