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Dudley Council
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In Dudley, as in other parts of the country, there are more people looking for council housing than there are available properties.

The demand for council accommodation is far higher than the available properties each year, and this is particularly the case at this time, you can find useful information about other housing options that are available.  Please take time to read this.

Once you have submitted your application online and received your receipt and application number, this is confirmation that your form has been received by the Housing Options Team.  We will contact you as soon as we can, please do not call to chase your application as they are assessed in date order and this can cause further delays.

Council housing is not suitable for everyone and there are other affordable housing options available.

Before applying to join the housing waiting list for council housing please read the information below; you can then decide if this is the right service for you.

Who can apply for housing?

Our housing waiting list is open to people who have lived and/or worked in Dudley for at least the last two years, except for

  • people who are excluded from housing because of their immigration status
  • people we individually exclude because of their previous serious anti-social behaviour or breach of tenancy conditions with any landlord

Applications from existing tenants of Dudley Council who wish to move will only be considered following a visit from their Housing Manager to confirm that their home is in good order and all other tenancy conditions are being maintained.

Applications for a transfer to alternative property will not normally be accepted from any Dudley Council tenant within two years of the tenancy start date.

Some people can join our list but will be given lower priority -

  • people who currently own a property or have sold or transferred ownership of a property within the last five years and can afford to rent privately
  • people who owe rent or other housing related debts but are not excluded

Who will get priority for housing?

We use a banding scheme to prioritise applications for housing. There are currently 5 bands which represent the different levels of need. Band 1 is the highest priority and Band 5 is the lowest priority. Customers in Band 5 will need to consider all their housing options as most will not be made an offer of accommodation via the Council’s waiting list.

Your application will be assessed on your individual circumstances and you will be placed in one of five bands.

Please see the bandings page for further information.

Allocation Policy Changes- February 2022

The Council has recently reviewed its Policy on the allocation of housing and made some changes. You can find further information on these changes in the attached letter.

If your application is affected, you will see your new band on your Dudley at Home account from Thursday 10th February. Please direct any enquires regarding these changes to Alternatively, you can contact us by telephone on 01384 816885.


Designation changes to low rise flats and maisonettes

On 8th June 2021 age designations were removed from all low-rise flats including duplex flats, bedsits and maisonettes owned by the Council. The band 4 need given to applicants who live in a property that is not for their age group has now been removed. All low-rise flats and maisonettes with two or more bedrooms are now prioritised to families with children.

See our Designations Factsheet below for more information.

How and where do I apply for housing?

To fill out your application you will need the following information:

  • National Insurance number for yourself, your partner or joint applicant where applicable
  • Names and dates of birth for everyone living at your current address whether they are moving with you or not
  • Address history for the past 10 years for yourself and your partner where applicable
  • Names and contact details for anyone supporting you

It is also important to remember when applying for housing that you must be able to afford the rent and other associated costs. This could be in the form of Housing Benefits; however, you should be aware of any changes to welfare benefits. 

Please read through this page before sending your application.

Apply for a council home

Amend or cancel an application

Amendments to your housing application can be made by contacting Dudley Council Plus.

 Cancel an application

I have completed my application form - what do I do now?

Please see the application process.

Medical assessment application

To help you decide if you need to complete a medical assessment application please refer to our medical terms and conditions.

If you are applying for housing and have a medical need you will be able to complete a medical assessment form as part of your online housing application if this is appropriate.

If you already have a housing application you can apply for medical assessment on a separate medical assessment form - you will need your housing application number (this is the number used for bidding).

Medical Assessment Form

Exceptional needs

Every situation is different occasionally there are circumstances that are not adequately recognised in our lettings policy. If you feel that this applies to you please let us know when you make your application so that your circumstances can be considered.

Housing fraud

We have a zero tolerance to fraud and we are determined to crack down on offenders.  We have set up a new fraud hotline to make it easier for people to report suspected cases of fraud.

Please see more information about housing fraud

Dudley at Home

Once accepted onto Dudley’s housing register you can view available properties and ‘bid’ for any that meet your housing criteria. The term ‘bid’ simply means stating an interest in a property. The Dudley at Home website lists properties that are available from Dudley Council and other registered providers of social housing.

For more information about Dudley at Home please see the related documents below.


With effect from 1st April 2019, members of the public and other partners with older operating systems (Windows XP and Vista) and old Internet browsers (IE 7 and older) will not be able to access the Dudley at Home website as these old software products are no longer supported by the supplier, Civica.

Dudley at Home App

A new app is now available for mobile devices. Use your Dudley at Home login details to download the app here.

Dudley at Home - support for vulnerable customers

We are committed to providing help with the application process for those who need it. Customers who do not have computer access at home can use a computer free of charge at Dudley Council Plus and libraries. Customers who, through age or disability, are unable to place bids for themselves, are allocated a member of staff who will keep in touch with them and place bids on their behalf when required.

Housing Appeal and Review

Following assessment of your application for housing, if you are not happy with the decision made, there is an opportunity to appeal against the decision and this will be reviewed.  To proceed with the appeal please see the attached information.