Approved Traders - The Fix-A-Home Scheme

The tradespeople on the list have applied and been approved, been invited, or have been recommended by satisfied customers to be included on the list.

We have tried to include only reliable trades people who will do a good job at a fair price. Our traders go through a selection process and will have made certain commitments before being accepted.

We know things can sometimes go wrong when jobs or repairs are being undertaken, even in the best run organisations. We can't prevent the odd `hiccup` but we hope that traders on our list will make sure that things are corrected if this does happen.

Dudley Trading Standards cannot be held accountable for any dispute resulting from the use of a listed trader. Trading Standards cannot accept any liability for, or underwrite the quality of work done by listed traders.

However, if you are disappointed or dissatisfied, please inform Trading Standards so that the matter can be considered. We will give you as much help as possible to resolve the dispute, including, and as a last resort, advising you to take appropriate legal action in the Small Claims Court.

• Always get at least three written quotes that list all of the work to be carried out.
• Beware of people that only have a mobile telephone number and do not have 'proper' business documents that include an address.
• Do not pay in advance, pay when the work is completely finished and you are satisfied.
• Do not choose a contractor just because a generous guarantee is offered. A guarantee will be worthless if the trader goes out of business.