The Fix-A-Home scheme is a reputable list run by Dudley Trading Standards, and Age UK Dudley, and contains a list of approved trades people to carry out maintenance work in your home, and at a fair price.
Dudley Trading Standards and Age UK Dudley often get telephone calls from people who need someone to do repairs or small jobs around their homes. So we decided to put together a list of tradespeople to meet this need.
About our Approved Traders
The tradespeople on the list have applied and been approved, been invited, or have been recommended by satisfied customers to be included on the list.
We have tried to include only reliable trades people who will do a good job at a fair price. Our traders go through a selection process and will have made certain commitments before being accepted.
We know things can sometimes go wrong when jobs or repairs are being undertaken, even in the best run organisations. We can't prevent the odd `hiccup` but we hope that traders on our list will make sure that things are corrected if this does happen.
Neither Dudley Trading Standards nor Age UK Dudley can be held accountable for any dispute resulting from the use of a listed trader. Neither Trading Standards nor Age UK Dudley can accept any liability for, or underwrite the quality of work done by listed traders.
However, if you are disappointed or dissatisfied, please inform Trading Standards or Age UK Dudley so that the matter can be considered. We will give you as much help as possible to resolve the dispute, including, and as a last resort, advising you to take appropriate legal action in the Small Claims Court.
Choosing the Right Tradesperson
- Always get at least three written quotes that list all of the work to be carried out.
- Beware of people that only have a mobile telephone number and do not have 'proper' business documents that include an address.
- Do not pay in advance, pay when the work is completely finished and you are satisfied.
- Do not choose a contractor just because a generous guarantee is offered. A guarantee will be worthless if the trader goes out of business.
A large print version of the Fix-a-Home list is available on request.
Customer Satisfaction
If you have used one of the traders from our list, we would appreciate you completing a Customer Satisfaction Survey. Your comments will help us to ensure future clients benefit from the best we can offer.
Annual Report
The report covers key facts from work undertaken, job satisfactory, and scheme evaluation. You will also be able to find the traders Code of Practice, Traders Agreement and the Partnership Agreed between Dudley MBC Trading Standard and Age UK Dudley for the delivery of the Fix-a-Home Scheme.
