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This accessibility statement applies to eHousing.

This website is managed by Dudley Metropolitan Borough Council and the technical solution is provided by an external 3rd party supplier. 

This accessibility statement for the Dudley web site and sub-domains contains full details on feedback, how to report issues and the enforcement procedure. Below covers specific technical information and compliance status for eHousing.

Technical information about this website’s accessibility

Dudley Metropolitan Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below;

Non-accessible content

The content listed below is non-accessible for the following reasons on eHousing.

The site is provided to us by an external supplier who is currently working on correcting the issues below.

Non-compliance with the accessibility regulations

Feedback back from 3rd party supplier.

NPS has undertaken a thorough accessibility audit of NPS Housing Online, which identified a number of areas that failed to meet the WCAG 2.1 guidelines and GDS guidance. We have carried out development of NPS Housing Online to ensure compliance with the accessibility standards and these enhancements have been included at version 6.21 of NPS Housing, which will be available at the end of September 2020. NPS Housing Online will continue to be reviewed and tested in line with the required accessibility standards.

Disproportionate burden

With the exception of those listed below, none of the existing issues on eHousing are classed as a disproportionate burden to solve.

  • Existing office documentation such as Microsoft Word (.DOC or .DOCX) and Adobe Acrobat (.PDF).
    This is a failure of 4.1.2 Name, Role Value.
    We are reviewing procedures for creating accessible office documentation.

Content that's not within the scope of the accessibility regulations

  • The regulations do not require us to fix office documentation published before 23rd September 2018 if they are not essential. 

What we're doing to improve accessibility

The eHousing site is monitored for accessibility by an automated tool;

  • SiteImprove - a subscription service that also includes analytics, quality assurance for all pages. SiteImprove provides three levels of accessibility warnings based on the WCAG 2.1 Criterions are divided into errors, warnings and reviews.
    eHousing is currently marked at 93.9/100 for accessibility compliance.

This tool is regularly monitored.

Preparation of this accessibility statement

This statement was prepared 14th September 2020.

The eHousing site is tested weekly using the SiteImprove subscription service.