Incident control centre
If you have any questions about the incident or require support, please contact the Incident control centre.
Contact the Incident control centre
Council tax and benefits
Contact our teams if the wildfire has impacted your council tax, business rates or benefits.
Council tax and business rates
Benefits
Postal services
Royal Mail is providing free redirection and mail holding services for residents affected by the Stourbridge wildfire.
Further information and contact details
Dudley Homelessness Service
If you are unable to return to your property, please contact our homelessness service.
Homelessness Service
BT, EE, Plusnet and Openreach
If you have any ongoing issues with your phone or internet connection through BT, EE or Openreach providers (Sky, TalkTalk, Vodafone, etc), reach out by email.
Please mention 'Stourbridge fire' in the email subject line
Virgin Media O2
If you have any ongoing issues with your phone or internet connection through Virgin Media O2, reach out by email.
Please mention 'Stourbridge fire' in the email subject line
Youfibre (BRSK)
If you have any ongoing issues with your internet connection through Youfibre, including BRSK, reach out by phone or email.
Please mention 'Stourbridge fire' in the email subject line
Phone
Housing repairs
Our housing repairs centre is open from 8am - 5pm, Monday to Friday, and 24/7 for emergencies.
Repairs Centre
Insurance
Please contact your insurer directly for claims and additional support. You can use the incident number below, provided by West Midlands Fire Service.
Stourbridge wildfire incident number:
81807/2026
Replacement certificates
Dudley Council will provide free replacement certificates for anyone affected by the Stourbridge wildfire.
Registrars