Household waste recycling centre - Tip

The Household Waste Recycling Centre (HWRC) booking system for Birmingham Street in Stourbridge has being upgraded & replaced by a real time solution to allow same day access for residents.

Bookings are still be needed for entry onto site, to reduce queues, reduce the risk of COVID infections by distancing and to allow the continual flow of traffic through the facility. Currently over 171,000 bookings have been made since the site reopened on May 11^th 2020.

The booking system allows:

• Quicker & simpler booking form
• Bookings to be available on the same day
• Cancellations to become available instantaneously for rebooking
• Edit bookings for car changes
• Incorporation of a permit system for vans, pickups and cars with trailers
• Flexibility for some permitted vehicles to access the site other than Wednesday
• Up to 650 bookings available daily
• Confirmation email with cancellation & calendar function
• Reminder email before appointment
• Permits issued before 6th of October 2021 will be cancelled, and 12 new Permits will be issued on booking
• Access for Hired Vans
• No restriction on number of bookings per week

Visitors must follow the Covid 19 social distancing restrictions when on site premises to help reduce the spread of the virus.

Anyone arriving at the centre without a booking will be turned away, with no exceptions.

Residents, including permit holders and charities can book a slot online or by calling Dudley Council Plus.

Do not leave home and visit the tip if you or anyone in your household has symptoms of Coronavirus.

Please note, from April 1 2021, people in Dudley borough will no longer be able to use the site which is owned and managed by Wolverhampton City Council. People are asked to use Stourbridge instead. Read more about changes at Anchor Lane tip

The email confirmation, now includes the ability to cancel the booking online. Bookings can be cancelled at any time and the slot instantly becomes available for another residents use. Please check spam or junk folders for this email.

In the short terms, a limited number of cars will be allowed on site per hour. Ideally, only one person should attend per vehicle, but two people are permitted if required for unloading due to weight or amount. We need residents to unload as quickly and efficiently as possible help maintain schedules and reduce potential queuing times. Site operatives are unable to assist with unloading. When you have a scheduled slot, please do not turn up early as the service is operating well and running to schedule – you will just be asked to wait until your allotted time.

Visitors should adhere to the following:

• Ask yourself, is this an essential journey, or can waste be stored safely at home for the time being?
• Separate waste before journeying to the site
• Please dispose of your rubbish as quickly and efficiently as possible
• Stay at least 2 metres apart
• No children or pets on site
• Do not socialise with other site users
• Be respectful of site staff and other visitors #bekind
• When you have finished disposing of your waste go straight home

For visitors safety, we also advise the following:

• Do not touch your face
• Use gloves
• Wash your hands when you get home

You can still contact Dudley Council Plus on 0300 555 2345 if you have a query regarding your booking or if you wish to cancel your appointment.

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