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Dudley Council Plus

Our Contact Centre, Dudley Council Plus, operates weekdays, 8:30am – 5:00pm, and Saturdays, 9:00am – 12:00 noon.

Please contact us using the general Enquiry form above.


Key customer contact telephone numbers

  • Dudley Council Plus – 0300 555 2345

  • Housing Repairs Management Centre – 0300 555 8283

  • Callpay (24 hour automated payment line) – 0300 555 7000

  • Housing Benefit and Council Tax Benefit – 0300 555 8100

  • Revenues (Council Tax and Business Rates) – 0300 555 8000

  • Access to Adult Social Care - 0300 555 0055

  • Emergency Duty Team (out of hours social care) - 0300 555 8574

All 0300 numbers are charged at a local rate from a landline or mobile number and should cost no more than existing 01384 numbers.

If you are reporting an emergency, use 0300 555 2345. If this service is closed, a recorded message will advise what you should do.

Dudley Council provides a text relay service for people with a text phone who cannot use a standard voice telephone. Users need to dial 18001, followed by the full telephone number, for example: Dudley Council Plus – 18001 0300 555 2345.

Mobile app reporting

People can now contact Dudley Council to report issues through a free mobile app. Download our mobile app.

Reporting fraud

You can report suspicions of fraud, theft or corruption in complete confidence without fear of discrimination at

Comments, Complaints or Compliments

If something goes wrong with a council service we want to know so we can put things right. We would also like to know if you have received good service. Information on how to give feedback can be found at Customer Feedback.

Postal Enquiries

You can contact us by post at:
Dudley Metropolitan Borough Council
Council House,
Priory Road,
DY1 1HF.