The quickest and easiest way to get in touch is online
You can request services, report problems, pay for things, track enquiries, and find information quickly and easily on this website.
Browse our key services directory to find the information you are looking for:
When using our online forms you maybe asked to register for an account.
Registering an account makes it easier for you to access our services online. It will save you time from having to enter your contact details for each request. You will also be able to track your requests.
MyDudley
MyDudley makes managing your council requests and reports easier with everything available in one place. From reporting issues or making a service request, you can access more than 150 council services with a MyDudley account, available online, anytime and from any device.
Dudley Council Plus
Dudley Council Plus makes it easy for you to contact and do business with the council.
- Telephone: 0300 555 2345
Lines are open from 8.30am to 5pm, Monday to Friday.
Key telephone numbers
Adult Social Care Access Team - 9am to 5pm Monday to Friday
- Telephone: 0300 555 0055
Benefits - 8:30am to 5pm Monday to Friday
- Telephone: 0300 555 8100
Callpay - open 24 hours, automated payment line
- Telephone: 0300 555 7000
Children's Social Care Access Team - 9am to 5pm Monday to Friday
- Telephone: 0300 555 0050
Council Tax and Business Rates - 8:30am to 5pm Monday to Friday
- Telephone: 0300 555 8000
Dudley Council Plus - 10am to 3pm Monday to Friday
- Telephone: 0300 555 2345
Emergency Duty Social Worker - 5pm to 9am Monday to Friday, 24/7 on weekends and bank holidays
- Telephone: 0300 555 8574
Housing and Council Tax Benefit
- Telephone: 0300 555 8100
Housing Repairs Management Centre -You can log any housing repairs 7 days a week, 8am - 7pm. Outside of these hours, our teams are available 24/7 for emergency repairs only.
- Telephone: 0300 555 8283
Telecare (alarms and assistive technologies)
- Telephone: 0300 555 2040
Complaints and feedback
Complaints, comments and compliments are a way for you to have your say and to help us improve our service delivery.
Write to us
If you can't find the service you are looking for you can write to us:
Dudley Metropolitan Borough Council
Council House
Priory Road
Dudley
DY1 1HF
Reasonable adjustments
If you have a disability, you can request a reasonable adjustment to communicate.