Service Status

There are currently no known issues.

As a crucial part of modernising the council’s housing repairs service, improving efficiency and tenant experience we will be implementing a new quick response repairs system during February. The planned switchover period to the new system will take place from 8am on Friday 13 February, until 5pm on Friday 20 February. During this switchover period, the booking of new repairs will be paused, and only emergency repairs and statutory repairs such as damp and mould issues can be reported by tenants by calling the Housing repairs management centre on 0300 555 8283.

The MyDudley portal will remain available for tenants to report repairs during this period. However, please be aware that there will be delays in scheduling jobs, and any requests submitted will not be actioned until Monday 23 February.

All repairs appointments that have already been scheduled will go ahead as planned, and tenants with confirmed appointments should not expect any changes.

The repairs reporting system will return to normal at 8am on Monday 23 February.

We have recently upgraded to a new document management system to improve our services. However, we are currently experiencing some unforeseen technical issues that are affecting the processing of certain services, including:

• Planning applications
• Planning enforcement cases
• Building control applications
• Local land charge requests

Please bear with us while we work to resolve these issues as quickly as possible. We appreciate your patience and understanding during this transition.

Emergency

To report any Council emergency, our phonelines are open 24/7.

• Housing repairs - 0300 555 8283
• All other services - 0300 555 2345

Follow the instructions to speak to an appropriate advisor.

Out of hours

If you need to contact us in an emergency out of hours, please call Dudley Council Plus 0300 555 2345.

For more information on the Council Tax Reduction Scheme, click the link below.

• Council Tax Reduction Scheme