Current known issues
Children's, Adults and Provider Portals unavailable for Essential Maintenance.
The Dudley Children's, Adults, and Provider Portals are currently unavailable.
We anticipate all of the above being available again from midday on Friday 30 January 2026. Contact Health and Social Care.
Planning services
We have recently upgraded to a new document management system to improve our services. However, we are currently experiencing some unforeseen technical issues that are affecting the processing of certain services, including:
- Planning applications
- Planning enforcement cases
- Building control applications
- Local land charge requests
Please bear with us while we work to resolve these issues as quickly as possible. We appreciate your patience and understanding during this transition.
Emergency and out of hours
Emergency
To report any Council emergency, our phonelines are open 24/7.
- Housing repairs - 0300 555 8283
- All other services - 0300 555 2345
Follow the instructions to speak to an appropriate advisor.
Out of hours
If you need to contact us in an emergency out of hours, please call Dudley Council Plus 0300 555 2345.
Council tax reduction scheme
For more information on the Council Tax Reduction Scheme, click the link below.
